《民航实用英语听力教程》分为上下两册，一共14个单元，每个单元均包括以下几方面：语感热身、听力基础技巧训练、客舱服务过程中涉及的对话、段落理解以及文化赏析等。《民航实用英语听力教程（下册）》以民航乘务服务中的常规活动为主题，内容涉及民航服务的各个方面，比如餐饮服务、转机、海关安检等内容。每单元都设置多个服务片段或情境，将语言学习贯穿其中，并适当拓展旅行及民航的相关知识，素材丰富，体裁多样，语言规范。
本书适合空中乘务专业的学生使用，同时也适用于对空乘服务行业感兴趣的业余爱好者。本着因材施教和个性化教学的原则，教师在教学时可以针对学时设置和学生的具体接受程度来决定教学过程的安排并对教材内容进行选择。

Unit 8
Part Ⅰ Pre-listening
Matching
Pronunciation
Part Ⅱ Listening In
Responses
Dialogue: Serving the Food
Dialogue: Serving the Drink
Part Ⅲ Listening and Understanding
Passage: Mobile Phones are Allowed on Planes - For or Against?
Passage: C919, Chinese-made Airbus, Our National Pride
Part Ⅳ Listening and Enjoying
Cultural Perspective: Dining Etiquette in Western Country
A Poem: I remember, I remember
Unit 9
Part Ⅰ Pre-listening
Tongue Twister
Pronunciation
Part Ⅱ Listening In
Responses
Dialogue: Supplementary Reading Material
Dialogue: How to Use the Headsets?
Part Ⅲ Listening and Understanding
Dialogue: Lift the Screen up
Passage: The Entertainment System
Passage: Notting Hill
Part Ⅳ Listening and Enjoying
Cultural Perspective: Peking Opera
Friends: The One with the Proposal
Unit 10
Part Ⅰ Pre-listening
Idioms
Pronunciation
Abbreviation
Part Ⅱ Listening In
Responses
Duty-free Announcement on Board
Dialogue: Price for Items
Dialogue: Souvenirs and Gifts on Board
Part Ⅲ Listening and Understanding
Dialogue: In-flight Sales
Passage: Some Rules on In-flight Duty-free Purchase in CSA
Part Ⅳ Listening and Enjoying
Star Alliance
Yoga
Unit 11
Part Ⅰ Pre-listening
Tongue Twisters
Pronunciation
Intonation
Part Ⅱ Listening In
Responses
Dialogue: Service for Special Passengers
Dialogue: Check-in for Special Passengers
Dialogue: Passenger with an Infant
Part Ⅲ Listening and Understanding
Dialogue: Upgrading
Passage: Assistance for Incapacitated Passengers
Part Ⅳ Listening and Enjoying
Some Famous Airports in the World
Unit 12
Part Ⅰ Pre-listening
Slangs
Pronunciation
Part Ⅱ Listening In
Responses
Dialogues: Medical Problems
Announcement: Sudden Emergency Announcement
Dialogue: The Injured Passenger on Board
Dialogue: Is there a Doctor on Board?
Part Ⅲ Listening and Understanding
Dialogue: Emergency commands
Announcement: Preparing for an Emergency Evacuation
Part Ⅳ Listening and Enjoying
Passage: Film on Pilot's Heroic Story to Begin Shooting
Culture Perspective: Tennis Tournaments
Unit 13
Part Ⅰ Pre-listening
Opposites
Pronunciation
Part Ⅱ Listening In
Responses
Dialogue: My Luggage in Connecting Flight
Passage: Why Book Your Airport Transfer with Us?
Dialogue: Free Singapore Bus Tour During Your Transit
Part Ⅲ Listening and Understanding
Dialogue: Unaccompanied Minor Lounges For Connection
Passage: A Transit Visa
Part Ⅳ Listening and Enjoying
Recruitment
Cultural Perspective: Iceland
Unit 14
Part Ⅰ Pre-listening
Puzzles
Pronunciation
Part Ⅱ Listening In
Responses
Questions: General Information about CIQ
Dialogue: My Customs Declaration
Dialogue: China Immigration Clearance
Part Ⅲ Listening and Understanding
Passage: Peoples Republic of China Duty Free Allowances Summary
Passage: Macau Duty Free Allowances Summary
Part Ⅳ Listening and Enjoyìng
Passage: European airlines
Culture Perspective: Hulun Buir Grassland
Keys and Audio seripts
Bibliography
Appendix