本教材依据我国酒店行业相关标准，以酒店工作场景和典型任务为主线，选取酒店工作中的真实语料作为教学材料，内容翔实，重点突出。既注重语言技能的训练，又有助于学生职业素养的提高。教材内容设计以听说任务为主、读写任务为辅，注重语言在工作场所中的实际运用，实现语言学习和职业能力训练的有机结合。
本教材分为预订房间、入住登记、礼宾、总机、结账离店、客房部、中餐及酒水、西餐及酒水、客房送餐、会议与宴会服务、销售部、康乐中心、处理投诉等十四个单元。
本教材适合高校旅游管理、酒店管理等专业本专科学生使用，也可作为酒店员工培训和自学教材。

Module 1 Hotel Basics
Part Ⅰ Reading
Part Ⅱ Situational Dialogues
Part Ⅲ Additional Materials
Part Ⅳ Practical Exercises
Module 2 Reservation
Part Ⅰ Reading
Part Ⅱ Situational Dialogues
Part Ⅲ Additional Materials
Part Ⅳ Practical Exercises
Module 3 Checking in
Part Ⅰ Reading
Part Ⅱ Situational Dialogues
Part Ⅲ Additional Materials
Part Ⅳ Practical Exercises
Module 4 Concierge
Part Ⅰ Reading
Part Ⅱ Situational Dialogues
Part Ⅲ Additional Materials
Part Ⅳ Practical Exercises
Module 5 Operator
Part Ⅰ Reading
Part Ⅱ Situational Dialogues
Part Ⅲ Additional Materials
Part Ⅳ Practical Exercises
Module 6 Checking out
Part Ⅰ Reading
Part Ⅱ Situational Dialogues
Part Ⅲ Additional Materials
Part Ⅳ Practical Exercises
Module 7 Housekeeping
Part Ⅰ Reading
Part Ⅱ Situational Dialogues
Part Ⅲ Additional Materials
Part Ⅳ Practical Exercises
Module 8 Chinese Food and Beverage
Part Ⅰ Reading
Part Ⅱ Situational Dialogues
Part Ⅲ Additional Materials
Part Ⅳ Practical Exercises
Module 9 Western Food and Beverage
Part Ⅰ Reading
Part Ⅱ Situational Dialogues
Part Ⅲ Additional Materials
Part Ⅳ Practical Exercises
Module 10 Room service
Part Ⅰ Reading
Part Ⅱ Situational Dialogues
Part Ⅲ Additional Materials
Part Ⅳ Practical Exercises
Module 11 Meeting and Banquet Services
Part Ⅰ Reading
Part Ⅱ Situational Dialogues
Part Ⅲ Additional Materials
Part Ⅳ Practical Exercises
Module 12 Sales & Marketing Department
Part Ⅰ Reading
Part Ⅱ Situational Dialogues
Part Ⅲ Additional Materials
Part Ⅳ Practical Exercises
Module 13 Recreation Center
Part Ⅰ Reading
Part Ⅱ Situational Dialogues
Part Ⅲ Additional Materials
Part Ⅳ Practical Exercises
Module 14 Settling Complaints
Part Ⅰ Reading
Part Ⅱ Situational Dialogues
Part Ⅲ Additional Materials
Part Ⅳ Practical Exercises
KEYS
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