本书共十章，按外贸业务进展的不同环节和内容进行编写，包括建立业务关系、询盘、发盘、还盘、订单和成交、支付、信用证、装运、保险及投诉和索赔等章节。各章节包括业务介绍、国际业务往来函示例、词语注释、练习四个部分，有些章节还补充了外贸公司的全真单据以供阅读。
本书融英语语言知识和国际商务外贸业务知识为一体，内容新颖、表达流畅、重点突出、实用性强，可作为中专、高职高专或普通高校国际商务、商务英语和其他相关财经类专业学习国际商务英语函电的教材，也可作为有志于从事国际商务的人员自学的参考书。对从事外贸、外经、外事及合资企业工作的业务人员、翻译人员和涉外公关文秘人员有很高的实用价值。

修订说明
编写说明
The Layout of a Business Letter
信函格式
Chapter One Establishing Business Relations
第一章 建立业务关系
Lesson One
(A) Request for the Establishment of Business Relations
(B) Reply to the Above
Lesson Two
(A) Self-introduction and Sending Materials
(B) Reply to the Above
Lesson Three
Making a Self-introduction
Chapter Two Enquiries
第二章 询盘
Lesson Four
(A) An Enquiry for Men's and Ladies' Sports Wear
(B) Reply to the Above
Lesson Five
(A) An Enquiry for Electric Fans
(B) Reply to the Above
Lesson Six
A Specific Enquiry for Children's T-shirts
Chapter Three Offers
第三章 发盘
Lesson Seven
(A) A Quotation for Mountain Bikes
(B) Reply to the Above
Lesson Eight
(A) An Offer for Ladies' Shoes
(B) Reply to the Above
Lesson Nine
Sending a Proforma Invoice
Chapter Four Counter Offers
第四章 还盘
Lesson Ten
(A) A Firm Counter Offer for Storage Boxes
(B) Reply to the Above
Lesson Eleven
(A) A Counter Offer for Flash Disk
(B) Reply to the Above
Lesson Twelve
Making a Concession
Chapter Five Orders & Conclusion of Business
第五章 订单和成交
Lesson Thirteen
(A) Placing an Order
(B) Reply to the Above
Lesson Fourteen
(A) Placing a Duplicate Order
(B) Reply to the Above
Lesson Fifteen
Sending the Countersigned Contract
Chapter Six Payment
第六章 支付
Lesson Sixteen
(A) Asking for Easier Payment Terms
(B) Reply to the Above
Lesson Seventeen
(A) Asking for Payment by D/A
(B) Reply to the Above
Lesson Eighteen
Arranging Payment by T/T
Chapter Seven Letters of Credit
第七章 信用证
Lesson Nineteen
(A) Rushing the Establishment of an L/C
(B) Reply to the Above
Lesson Twenty
(A) Making Amendment to an L/C
(B) Reply to the Above
Lesson Twenty-one
Asking for Extension of an L/C
Chapter Eight Shipment
第八章 装运
Lesson Twenty-two
(A) Urging Shipment
(B) Reply to the Above
Lesson Twenty-three
(A) Asking for Advancing Shipment
(B) Reply to the Above
Lesson Twenty-four
Shipping Instructions
Chapter Nine Insurance
第九章 保险
Lesson Twenty-five
(A) Asking Seller to Cover Insurance
(B) Reply to the Above
Lesson Twenty-six
(A) Asking for Excessive Insurance
(B) Reply to the Above
Lesson Twenty-seven
Introduction to Insurance Practice
Chapter Ten Complaints & Claims
第十章 投诉和索赔
Lesson Twenty-eight
(A) Complaint of Wrong Goods Delivered
(B) Reply to the Above
Lesson Twenty-nine
(A) Claims for Poor-Packing
(B) Reply to the Above
Lesson Thirty
Lodging a Claim for Delay in Shipment
Appendix I Useful Phrases and Expressions
附录一 常用词汇
Appendix Ⅱ The Main Ports in the World
附录二 世界主要港口
参考文献