本教材紧紧围绕空乘服务工作任务完成的需要来选择和组织课程内容，以培养职业能力为核心，突出工作任务与知识的联系，使学生在了解乘务工作专业知识的背景下，能够熟练掌握并应用英语与客舱乘客友好交流并提供优质的服务。本教材将理论与实践相结合，更具实操性，弥补了市场上没有民航客舱服务英语实训教程这一空白，解决了英语专业教师讲授乘务英语实操课程的尴尬。本教材可以和《民航客舱服务英语教程》配套使用。
本教材既可作为空中乘务专业学生的课堂教学用书，也可以作为民航企业及各培训机构的空乘人员岗前培训教材，还可作为具有一定英语基础的旅客的自学用书。

Unit 1 Duties of Cabin Service
Guide Reading
Teaching Objectives
Section One Flight Attendants' Duties
Unit 2 Procedures of Cabin Service
Guide Reading
Teaching Objectives
Section One Contents of Cabin Service
Section Two Basic Procedures of Cabin Service
Unit 3 Skills of Cabin Service
Guide Reading
Teaching Objectives
Section One Skills of Verbal Service
Section Two Skills of Nonverbal Service
Section Three Skills of Serving Special Passengers
Unit 4 Cabin Emergency Disposal
Guide Reading
Teaching Objectives
Section One Fire Disposal
Section Two Anti-hijacking Disposal
Section Three Disposal of Cabin Decompression
Section Four Disposal of Dangerous Goods
Section Five Emergency Landing/Ditching and Evacuation
Section Six Survival Skills
Section Seven First aid on board
Unit 5 Useful Expressions of Cabin Service
Guide Reading
Teaching Objectives
Section One Before Take-off
Section Two Mid-flight
Section Three Pre-arrival and Post-arrival
Unit 6 Flight Announcement
Guide Reading
Teaching Objectives
Section One Announcement Before Taking off
Section Two Announcement during the Flight
Section Three Announcement before Landing and after Landing
Section Four Emergency Announcement
Unit 7 Simulation Practice of Cabin Service
Guide Reading
Teaching Objectives
Section One The Charts of Flight Attendants' duties
Section Two The Procedures of Simulation Training
References
Appendix Airline Logos