这是一本全面介绍外贸从业过程中英语应用相关知识的书籍。全书共9章，主要包括四个部分：第一部分为外贸营销、商务往来以及商务合作形式，第二部分为业务洽谈、外贸协商以及商品报关，第三部分为外贸后续事项以及风险与纷争，第四部分为人际关系拓展相关内容。
本书从具体的外贸业务角度进行编写，从实际出发，通过常用词汇、基本词汇和情境实例等板块，展示在外贸实战中最实用的英语对话和邮件往来等知识，并对重点词汇进行说明，帮助外贸从业人员在短时间内迅速提升与客户的英文交流能力，从而更好地应对国际贸易的各个环节。

CHAPTER 01 外贸营销Trade Marketing
PART 1 营销话题Marketing Topics
Unit 1 市场调查Marketing Surveys
Unit 2 广告营销Advertising Marketing
Unit 3 促销活动Promotional Events
PART 2 开发客户Seeking for Customers
Unit 1 开发信Sales Mail
Unit 2 信函来往Business Letter
Unit 3 电话沟通Telephone Communication
PART 3 参加展会Trade Fair
Unit 1 展位相关About Booth
Unit 2 接待客户Customer Services
Unit 3 会后跟进Contact after Fair
CHAPTER 02 商务往来Doing Business
PART 1 预约会面Make an Appointment
Unit 1 要求会面Demanding an Appointment
Unit 2 安排会面Arranging an Appointment
PART 2 外宾接待Receiving Customers
Unit 1 商务签证邀请函Visa Invitation Letter
Unit 2 迎接客户Picking up Customers
Unit 3 商务参观Business Visit
Unit 4 商务会餐Business Dinner
Unit 5 安排活动Arranging Activities
Unit 6 机场道别Seeing off
PART 3 商务出差Business Travel
Unit 1 入境手续Entry Formalities
Unit 2 飞机旅程Air Travel
Unit 3 安排住宿Arranging Accommodations
Unit 4 交通出行Transportation
PART 4 日常通知Daily Notification
Unit 1 公司变动通知Company Change Notice
Unit 2 职务调整通知Position Adjustment Notice
CHAPTER 03 合作形式Forms of Cooperation
PART 1 合作Cooperation
Unit 1 合资经营Joint Venture
Unit 2 合并收购Mergers ＆ Acquisitions
Unit 3 技术转让Technology Transfer
PART 2 代理Agent
Unit 1 申请代理Applying for Agency
Unit 2 拒绝代理 Refusing an Agent
Unit 3 代理协商Agency Negotiation
Unit 4 任命代理Appointing an Agent
PART 3 贸易Trade
Unit 1 加工和组装贸易Processing and Assembling Trade
Unit 2 其他贸易形式Other Forms of Trade
Unit 3 招标与投标Bidding and Tendering
CHAPTER 04 业务洽谈Trade Negotiations
PART 1 询盘与报盘Inquiry and Offer
Unit 1 询盘处理Dealing with Inquiries
Unit 2 报盘处理Dealing with Offers
Unit 3 推荐产品Recommending Products
PART 2 还盘Counter offer
Unit 1 还盘处理Dealing with Counter offer
Unit 2 价格谈判Price Negotiations
Unit 3 新的价目单A Renewed Price List
PART 3 订货与确认Order and Confirmation
Unit 1 样品准备Sample Preparation
Unit 2 订单处理Dealing with Orders
Unit 3 要求佣金Asking for a Commission
Unit 4 要求折扣Asking for a Discount
CHAPTER 05 外贸协商Business Negotiations
PART 1 客户会议Customer Meeting
Unit 1 会前准备Meeting Preparations
Unit 2 会议环节Meeting Sessions
PART 2 商定条款Terms Negotiations
Unit 1 运输方式Delivery Methods Negotiation
Unit 2 交货期限Consignment Deadline Negotiation
Unit 3 包装方式Packing Methods Negotiation
Unit 4 保险条款Insurance Terms Negotiation
Unit 5 付款方式Payment methods Negotiation
PART 3 合同事务About Contract
Unit 1 合同评审Contract Evaluation
Unit 2 签订合同Signing a Contract
Unit 3 终止合同Terminating a Contract
CHAPTER 06 商品报关Declaration of Goods
PART 1 生产Production
Unit 1 生产阶段Producing Stage
Unit 2 生产问题Producing Problems
PART 2 商品检验Commodity Inspection
Unit 1 商检讨论Inspection Discussion
Unit 2 商检程序Inspection Procedures
Unit 3 检验争议Discrepancy about Inspection
PART 3 海关通关Customs Clearance
Unit 1 通关讨论Customs Clearance Discussion
Unit 2 报关资料Declaration Documents
Unit 3 海关问询Questioning at the Customs
PART 4 装运和交货Shipment and Delivery
Unit 1 装运指示Shipment Instructions
Unit 2 装运问题Shipment Problems
Unit 3 装运和交货通知Shipment and Delivery Notice
CHAPTER 07 后续事项Follow-up Mathers
PART 1 关于支付About Payment
Unit 1 支付结算Payment Clearing
Unit 2 催款Payment Reminder
Unit 3 付款错误Payment Error
Unit 4 确认收到款项Payment Confirmation
PART 2 售后跟进After-Sale Service
Unit 1 询问情况Inquiring about the Situation
Unit 2 优化产品Optimizing Products
Unit 3 交换信息Exchanged Information
Unit 4 推荐新产品Promoting New Products
CHAPTER 08 风险与纷争Risk and Dispute
PART 1 保险Insurance
Unit 1 保险类别Insurance Categories
Unit 2 保险费率Premium R