本教程按照任务式教学模式，根据酒店各部门的基本服务流程，设计了12个项目单元。每个项目设计了六个活动，涵盖岗位认知、技能学习、语言储备、技能实训、技能提升、学习评估。各个项目既注重语言的听说技能，又注重酒店服务技能的实训（实训以典型任务为主，又涉及有非典型任务）。
本书是根据涉外酒店行业对从业人员的需求特点而编写的一本实训导向型教材。本教材以酒店英语职业技能培养为中心，将英语语言习得与岗位服务技能相结合，旨在培养能从事涉外酒店服务管理各岗位业务操作的应用型、外向型专门人才。本教材可供高职高专教育、成人教育、应用型本科院校的旅游、酒店及相关专业的学生使用；亦可作为酒店员工的英语培训教材或者酒店行业从业人员的自学指南。

Project 1 Room Reservation客房预订
Activity 1 Get to Know the Post岗位认知
Activity 2 Equip Yourself with the Serving Skills技能学习
Activity 3 Build Your Language语言储备
Activity 4 Train Your Basic Skills技能实训
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study学习评估
Project 2 Bell Service行李服务
Activity 1 Get to Know the Post岗位认知
Activity 2 Equip Yourself with the Serving Skills技能学习
Activity 3 Build Your Language语言储备
Activity 4 Train Your Basic Skills技能实训
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study学习评估
Project 3 Check-in入住登记
Activity 1 Get to Know the Post岗位认知
Activity 2 Equip Yourself with the Serving Skills技能学习
Activity 3 Build Your Language语言储备
Activity 4 Train Your Basic Skills技能实训
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study学习评估
Project 4 Switchboard总　机
Activity 1 Get to Know the Post岗位认知
Activity 2 Equip Yourself with the Serving Skills技能学习
Activity 3 Build Your Language语言储备
Activity 4 Train Your Basic Skills技能实训
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study学习评估
Project 5 Chamber Service客房清洁服务
Activity 1 Get to Know the Post岗位认知
Activity 2 Equip Yourself with the Serving Skills技能学习
Activity 3 Build Your Language语言储备
Activity 4 Train Your Basic Skills技能实训
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study学习评估
Project 6 Laundry Service洗衣服务
Activity 1 Get to Know the Post岗位认知
Activity 2 Equip Yourself with the Serving Skills技能学习
Activity 3 Build Your Language语言储备
Activity 4 Train Your Basic Skills技能实训
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study学习评估
Project 7 Room Service客房送餐服务
Activity 1 Get to Know the Post岗位认知
Activity 2 Equip Yourself with the Serving Skills技能学习
Activity 3 Build Your Language语言储备
Activity 4 Train Your Basic Skills技能实训
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study学习评估
Project 8 Seating the Guests安排客人就座
Activity 1 Get to Know the Post岗位认知
Activity 2 Equip Yourself with the Serving Skills技能学习
Activity 3 Build Your Language语言储备
Activity 4 Train Your Basic Skills技能实训
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study学习评估
Project 9 Serving at the Table餐中服务
Activity 1 Get to Know the Post岗位认知
Activity 2 Equip Yourself with the Serving Skills技能学习
Activity 3 Build Your Language语言储备
Activity 4 Train Your Basic Skills技能实训
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study学习评估
Project 10 Banquet Service宴会服务
Activity 1 Get to Know the Post岗位认知
Activity 2 Equip Yourself with the Serving Skills技能学习
Activity 3 Build Your Language语言储备
Activity 4 Train Your Basic Skills技能实训
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study学习评估
Project 11 Convention and Exhibition Service会展服务
Activity 1 Get to Know the Post岗位认知
Activity 2 Equip Yourself with the Serving Skills技能学习
Activity 3 Build Your Language语言储备
Activity 4 Train Your Basic Skills技能实训
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study学习评估
Project 12 Cashier’s Service收银服务
Activity 1 Get to Know the Post岗位认知
Activity 2 Equip Yourself with the Serving Skills技能学习
Activity 3 Build Your Language语言储备
Activity 4 Train Your Basic Skills技能实训
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study学习评估
References参考书目