网站首页 软件下载 游戏下载 翻译软件 电子书下载 电影下载 电视剧下载 教程攻略
书名 | 跨境电商英语沟通 |
分类 | 经济金融-经济-贸易 |
作者 | |
出版社 | 中国人民大学出版社 |
下载 | ![]() |
简介 | 内容推荐 本书结构明了,内容实用,共分成产品信息、产品价格、产品支付、产品包装、交货和发货、投诉和纠纷、评价、客户维系和开发八个学习任务。教材内容按照“核心词汇”—“常用表达”—“实用对话”—“情景案例”的顺序编排,循序渐进,层层深入,旨在帮助广大跨境电商从业人员突破语言沟通障碍,提升跨文化交流能力,更好地实现和谐、有效的跨境电商售前、售中和售后沟通。 目录 Learning Task 1 Product Information 产品信息 Learning Activity 1 Inquiry and Reply about Product Quality 关于产品质量的询问与回复 Learning Activity 2 Inquiry and Reply about Product Material 关于产品材质的询问与回复 Learning Activity 3 Inquiry and Reply about Product Specification 关于产品规格的询问与回复 Learning Activity 4 Inquiry and Reply about Product Features 关于产品特色的询问与回复 Learning Activity 5 Communication Skills (1) 沟通技巧(1) Learning Activity 6 Homework and Evaluation 作业与评价 Learning Task 2 Product Price 产品价格 Learning Activity 1 Inquiry and Reply about Product Price 关于产品价格的询问与回复 Learning Activity 2 Price Negotiation 价格磋商 Learning Activity 3 Communication Skills (2) 沟通技巧(2) Learning Activity 4 Homework and Evaluation 作业与评价 Learning Task 3 Product Payment 产品支付 Learning Activity 1 Inquiry and Reply about Payment Process 关于支付过程的询问与回复 Learning Activity 2 Inquiry and Reply about Payment Failure 关于支付失败的询问与回复 Learning Activity 3 Leave a Message to Unpaid Customers 给未付款的客户留言 Learning Activity 4 Communication Skills (3) 沟通技巧(3) Learning Activity 5 Homework and Evaluation 作业与评价 Learning Task 4 Product Packaging 产品包装 Learning Activity 1 Inquiry and Reply about Product Packaging 关于产品包装的询问与回复 Learning Activity 2 Communication Skills (4) 沟通技巧(4) Learning Activity 3 Homework and Evaluation 作业与评价 Learning Task 5 Shipping and Delivery 发货和交货 Learning Activity 1 Inquiry and Reply about Logistics Methods 关于物流方式的询问与回复 Learning Activity 2 Inquiry and Reply about Delivery Time 关于交货时间的询问与回复 Learning Activity 3 Inquiry and Reply about Shipping Fee 关于运费的询问与回复 Learning Activity 4 Inquiry and Reply about Logistics Status 关于物流状态的询问与回复 Learning Activity 5 Communication Skills (5) 沟通技巧(5) Learning Activity 6 Homework and Evaluation 作业与评价 Learning Task 6 Complaints and Disputes 投诉和纠纷 Learning Activity 1 Complaint and Reply about Product Quality 关于产品质量的投诉与回复 Learning Activity 2 Complain and Reply about Product Discrepancy 关于产品不符的投诉与回复 Learning Activity 3 Complain and Reply about Logistics Delay 关于物流延误的投诉与回复 Learning Activity 4 Communication Skills (6) 沟通技巧(6) Learning Activity 5 Homework and Evaluation 作业与评价 Learning Task 7 Comments and Reviews 评价 Learning Activity 1 Invite Customers to Leave Positive Comments 邀请客户留好评 Learning Activity 2 Reply to Customers’ Comments 回复客户评价 Learning Activity 3 Communication Skills (7) 沟通技巧(7) Learning Activity 4 Homework and Evaluation 作业与评价 Learning Task 8 Customer Maintenance and Development 客户维系与开发 Learning Activity 1 Daily and Holiday Greetings to Regular Customers 老客户日常和节假日问候 Learning Activity 2 Products Promotion to New and Regular Customers 向新老客户推广 产品 Learning Activity 3 Communication Skills (8) 沟通技巧(8) Learning Activity 4 Homework and Evaluation 作业与评价 参考文献 |
随便看 |
|
霍普软件下载网电子书栏目提供海量电子书在线免费阅读及下载。