本书共分15章，涵盖了全部国际贸易业务流程的重要环节，包括建立业务关系、询盘、报盘、还盘、达成交易、支付条件、开立及审核信用证、运输与包装、保险、投诉及索赔和代理等的书信样信。每封样信后面的注释内容都丰富、全面，采用了词汇辨析及一词多译法介绍常用的商业英语词汇。为了提高读者的实际工作应用能力和写作水平，每章后面都特别设计了情景写作练习，根据给定的主题写书信。

Chapter One Writing Principles of Business Letters
Section One The Structure and Layout of a Business Letter
Section Two Superscription
Section Three Dissimilarities in Letter Writing
Section Four E-mail for Business
Supplement
Exercises 1
Chapter Two Establishing Business Relations
Specimen Letters
Supplement
Exercises 2
Chapter Three Enquiries
Specimen Letters
Supplement
Exercises 3
Chapter Four Offers
Specimen Letters
Supplement
Exercises 4
Chapter Five Counter-Offers
Specimen Letters
Supplement
Exercises 5
Chapter Six Conclusion of Business
Specimen Letters
(I)Sales Contract
(II)Purchase Confirmation
Supplement
Exercises 6
Chapter Seven Terms of Payment
Specimen Letters
Supplement
Exercises 7
Chapter Eight Establishment of L/C and Amendment
Specimen Letters
Supplement
Exercises 8
Chapter Nine Packing, Shipping Marks and Shipment
Specimen Letters
Supplement
Exercises 9
Chapter Ten Insurance
Specimen Letters
Supplement
Exercises 10
Chapter Eleven Agency
Specimen Letters
Supplement
Exercises 11
Chapter Twelve Complaints and Claims
Spectmen Letters
Supplement
Exercises 12
Chapter Thirteen Invitation for Bids and Bid
Specimen Letters
Supplement
Exercises 13
Chapter Fourteen Electronic Commerce
Specimen Letters
Supplement
Exercises 14
Chapter Fifteen Other Situational Letter Writing
Specimen Letters
Supplement
Exercises 15
Appendix
Part One International Economic Organizations
Part Two Glossary