本书基于中国国情，以国内景点为背景，使用规范的英语语言，通过情景对话、精选范文、文化视角等，为读者提供规范的旅游接待和导游服务的语篇范例和服务标准。本书设计思路新颖，内容覆盖面广，除涉及旅游服务过程中的接机、入住、食宿、导游、导购、娱乐、退房、送别等相关环节的服务外，还涉及服务过程中语言交流的规范性、得体性以及旅游中突发事件的应对和处理策略等。
本书选材体现出较强的时代性、专业性、代表性、知识性、趣味性和可读性，既可作为旅游管理及相关专业教材，又可作为外事旅游在职人员的自学用书，是一本集旅游知识、行业用语、行为规范、导游实践于一体的实用性非常强的工具书。

前言
Part 1 Work Procedures of Guide Service
Unit 1 Pick-up Service
Lesson 1 Meeting at the Airport
Lesson 2 Welcome Speech
Lesson 3 0n the Way to the Hotel
Unit 2 Check-in Service
Lesson 2 Guest Registration
Lesson 1 On the Way to the Scenic Spot
Lesson 2 Scenic Spot Introduction
Lesson 3 Retuming Service
Unit 4 Additional Services
Lesson 1 Shopping
Lesson 1 Checking Out Service
Lesson 2 Departure Service
Part 2 Handling of Tourists' Special Requests
Unit 6 Handling of Special Request
Lesson 1 Handling of Special Requests in Accommodation
Lesson 2 Handling of Special Requests for Diet
Lesson 3 Handling of Special Requests for Shopping
Lesson 4 Handling of Special Requests for Entertainment
Unit 7 Handling of Other SpecialRequests
Lesson 1 Handling of Special Requests to Visit Relatives and Friends
Lesson 2 Handling of Special Requests to Ask Relatives to Join Tour
Lesson 3 Handling of Special Requests to Quit Travel
Lesson 4 Handling of Special Requests to Extend Travel Time
Part 3 Dealing with Problems and Accidents
Unit 8 Handling Lost Items
Lesson 2 LOSt luggage
Lesson 3 Lost Money
Unit 9 Being Sick
Lesson 1 Handling of Tourists' Common Illnesses
Lesson 2 Handling of Tourists' Critical Illnesses
Unit 10 Travel Security Services
Lesson 1 Traffic ACCident
Lesson 2 Fire Accident
Lesson 3 Food POiSOning
Part 4 Tour Guide Speech
Unit 11 A Speech on Palace Museum - Beijing Palace Museum
Unit 12 A Speech on Mausoleum - The Museum of Terracotta Warriors and Horses
Unit 13 A Speech on Gardening - The Humble Administrator's Garden
Unit 14 A Speech on Temple - Shaolin Temple
Unit 15 A Speech on History Museum - Shaanxi History MuseUm
Unit 16 A Speech on Mountains - Mount Huangshan
Unit 17 A Speech on Water Scenery - the Three Gorges of Yangtze River
Unit 18 A Speech on Natural Reserves -Wolong Nature Reserve
Unit 19 A Speech on Climate - Climate in China
附录
附录A 旅游标志的专门用语
附录B 著名旅游景点名称的英语表达
附录C 各地旅行社( Travel Service)名称英语表达
参考文献