前言
Topic 1 Introduction to Logistics Management
Case Study Wal-Mart Wins with Logistics
Overview
Text
1.1 The Definition of Logistics
1.2 Components of a Logistics System
1.3 Perspectives and Methodology of Analyzing Logistics Systems
Vocabulary
Difficult Sentences
Core Words and Expressions
Exercises
Topic 2 Order Management and Customer Service
Case Study Toyota's Parts Logistics
Overview
Text
2.1 Order Management
2.2 The Definition of Customer Service
2.3 Dimensions of Customer Service
2.4 Performance Measures for Customer Service
Vocabulary
Difficult Sentences
Core Words and Expressions
Exercises
Topic 3 Packaging and Material Handling
Case Study AGV Eases Traffic at the Home Depot
Overview
Text
3.1 Packaging
3.2 Material Handling
Vocabulary
Difficult Sentences
Core Words and Expressions
Exercises
Topic 4 Transportation Management
Case Study Victoria's Secret for Success
Overview
Text
4.1 Transportation Service Choices and Their Characteristics
4.2 Transportation Modes: Single Mode
4.3 Transportation Modes: Intermodal Services
4.4 Classifications of Carriers
4.5 Bases for Rates
4.6 Domestic Documentation
4.7 International Documentation
Vocabulary
Difficult Sentences
Core Words and Expressions
Exercises
Topic 5 Inventory Management
Case Study DRP at Johnson & Johnson
Overview
Text
5.1 Principles for Inventory
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Topic 6 Warehousing Management
Topic 7 Logistics Facility Location Management
Topic 8 Logistics Information Management
Topic 9 Revese Logistics
Topic 10 Global Logistics
Topic 11 Introduction to Supply Chain Management
Topic 12 Careers in Logistics
附录
参考文献