Part 1 Listening & Speaking for Secretary
Chapter One Reception
Section 1 At the Office
Section 2 At the Airport
Section 3 Having Business Dinner
Chapter Two Business Communication on the Phone
Section 1 Making Appointments
Section 2 Making Reservations
Section 3 Seeking Information
Chapter Three Office Automation
Section i Office Facilities Management
Section 2 Office Software Application
Section 3 Web-office
Chapter Four Management of Business
Section 1 Something Urgent
Section 2 Letters Processing
Section 3 Business Travel Arrangement
Chapter Five Conference Arrangement
Section 1 Before the Conference
Section 2 During the Conference
Section 3 Post-conference
Chapter Six International Business Negotiation
Section 1 Preparing Stage
Section 2 Materially Negotiable Stage
Section 3 Agreement Concluding Executing Stage
Part 2 Reading for Secretary
Chapter One Be a Qualified Secretary
Section 1 Cultural Awareness
Section 2 How to Be a Qualified Secretary
Section 3 What Should a Secretary Do in the Office
Chapter Two Reception
Section 1 Cultural Awareness
Section 2 What Makes a Secretary a Good Receptionist
Section 3 Business Dinner Etiquette
Chapter Three Secretarial English for Telephone Use
Section 1 Cultural Awareness
Section 2 Phone Call Etiquette
Section 3 Telephone Communication Skills
Chapter Four Office Automation
Section 1 Cultural Awareness
Section 2 Knowing Office Automation
Section 3 Suggestions on Electronic Filing
Chapter Five Conference Arrangement
Section 1 Cultural Awareness
Section 2 Meeting Arrangement
Section 3 Cross-cultural Negotiation Meeting
Chapter Six International Business Negotiation
Section 1 Cultural Awareness
Section 2 Overview of International Business Negotiation
Section 3 What Should a Secretary Do for Business Negotiation
Part 3 Writing for Secretary
Chapter One Office Documents
Section 1 Announcement
Section 2 Memos
Section 3 Meeting Minutes
Chapter Two Ceremonial Documents
Section 1 Letters of Thanks
Section 2 Letters of Apologies
Section3 Orders&Contracts
Chapter Three So Documents（Ⅰ）
Section1 Letters of Inquiry
Section2 Letters of Request
Section3 Letters of Complaint
Chapter Four So Documents（Ⅱ）
Section1 Letters of Recommendation
Section2 Letters of Invitation
Section3 Letters of Job Application
Chapter Five Human Resources Documents
Section1 Enrollment
Section2 Internal Transfer
Section3 Termination of Employment
Chapter Six Business Documents
Section1 Establishing Business Relations
Section2 Inquiries，Offers&Counter-offers
Section3 Orders&Contracts
Appendix
AppendixⅠ 国家秘书职业资格英语考试简介
AppendixⅡ 涉外秘书英语考试模拟试题及参考答案
参考文献

本教材针对秘书岗位的需求，结合相应的职业资格证书考试，由英语教师、专业教师和行业从业人员共同设计编写，旨在培养学生在实际工作中需要的英语应用能力，提高他们 将来从事国际商务工作、文秘工作必备的业务技能。本教材突出实用性，结合秘书岗位的工作实际，向文秘专业的学生和相关人员提供必要的专业知识和实际工作场景，使学习者熟悉和掌握涉外文秘知识及实际操作过程，提高涉外英语的交际能力。本书共三部分、十八章，每章分为三个相关场景展开内容。在内容安排上，第一部分侧重听说，第二部分侧重阅读，第三部分侧重写作。内容涉及文秘工作的各个方面，选材新颖，点面结合，内容丰富，语言规范，实用性强，练习形式丰富多样，引导学习者进行独立、全面的思考。在此次修订中，除了替换一些材料、修改上一版的错误外，侧重改编了涉外秘书（国家职业资格四级）英语考试模拟试卷中的题目，使题目内容和形式更加完善并与时俱进，从而促进学生更加明确目前涉外秘书工作实务内容，有利于学生涉外文秘证书的顺利取得。