这是一本英文影印版，原著是一部优秀的管理沟通著作。全书以坚实的研究成果为基础，兼具深度与广度，内容全面，涵盖了当今管理沟通领域的主要问题，并对口头沟通和书面沟通做了详细的论述。全书共分五个部分：当代组织中的管理、群体沟通策略、管理写作策略、理解信息策略、人际沟通策略。最大特色是注重沟通策略的介绍和应用，以更好地帮助管理者解决工作中的沟通问题。本书适合作为高校工商管理、国际商务等专业的双语教学用书。

杰拉尔丁·海因斯（Geraldine E.Hynes），美国萨姆休斯敦州立大学教授，为本科生、研究生讲授管理沟通、商务写作、演讲技巧等课程，拥有美国圣路易斯成人教育博士学位。她还是企业、政府以及非营利组织的沟通顾问与培训师。

Preface to the Sixth Edition
What's New in This Edition
Acknowledgments
PART Ⅰ: MANAGING IN CONTEMPORARY ORGANIZATIONS
1 Communication in Contemporary Organizations
A Brief History of Managerial Communication
Factors Affecting Communication Contingencies
The Transition
Summary
Cases for Small-Group Discussion
Notes
2 The Managerial Communication Process
Levels of Managerial Communication
A Strategic Approach
Feedback and Measures of Effectiveness
Critical Errors in Communication
Summary
Cases for Small-Group Discussion
Notes
3 Communicating with Technology
A Framework for Using Technologically Mediated Communication
Matching Technology and the Message
A Look to the Future
The Management Challenge
Summary
Cases for Small-Group Discussion
Notes
PART Ⅱ: GROUP COMMUNICATION STRATEGIES
4 Managing Meetings and Teams
Advantages and Disadvantages of Working in Teams
Strategic Considerations for Meetings
Strategic Consideration for Face-to-Face Meetings
Strategic Considerations for Virtual Meetings
Group Decision-Making Formats
Summary
Cases for Small-Group Discussion
Notes
5 Plan Your Presentation
Organize Your Presentation
Prepare Your Visual Aids
Deliver Your Presentation
Media Presentations
Team Presentations
Impromptu Speaking
Summary
Case for Small-Group Discussion
Exercises for Small Groups
Notes
PART Ⅲ: MANAGERIAL WRITING STRATEGIES
6 Contemporary Managerial Writing
Collaborative Writing
The Unique Role of Managerial Writing
Stage One: Planning
Stage Two: Composing
Stage Three: Revising
Summary
Exercise: Plain English at a Glance
Case for Small-Group Discussion
Exercises for Small Groups
Notes
7 Writing Routine Messages
Audience Adaptation
Strategies
Specific Types: Direct Messages
Specific Types: Indirect Messages
Letter Formats
Internal Correspondence
Summary
Cases for Small-Group Discussion
Exercise for Small Groups
Notes
8 Writing Management Reports and Proposals
The Report Writing Process
Strategic Considerations
Memo and Letter Reports
Elements of the Formal Report
Visual Aids
Summary
Cases for Small-Group Discussion
Notes
PART Ⅳ: STRATEGIES FOR UNDERSTANDING MESSAGES
9 Managerial Listening
Benefits of Listening
Barriers to Listening
General Techniques for Listening
Specific Techniques for Active Listening
Specific Techniques for Interactive Listening
Listening to Informal Communication
Listening to the Total Environment
Developing a Listening Climate
Summary
Cases for Small-Group Discussion
Exercise for Small Groups
Notes
10 Nonverbal Communication
The Importance of Nonverbal Communication
The Functions of Nonverbal Cues
Movement
Spatial Messages
Personal Appearance
Voice
Applications of Nonverbal Communication Research
Nonverbal Signs of Deception
Summary
Cases for Small-Group Discussion
Notes
11 Intercultural Managerial Communication
Rationale
What Is Culture?
Intercultural Myths
Some of the Ways in Which We Differ
Should You Learn the Language?
Nonverbal Sensitivity
What Is a Good Intercultural Communicator?
Developing Interculturally Sensitive Managers
Summary
Cases for Small-Group Discussion
Exercise for Small Groups
Notes
PART Ⅴ: INTERPERSONAL COMMUNICATION STRATEGIES
12 Conflict Management
Benefits of Conflict
The Relationship Between Communication and Conflict
Sources of Conflict
Strategies in Conflict Resolution
Problem Solving:The Win-Win Strategy
Conflict and Management Success
Summary
Cases for Small-Group Discussi