弗吉尼娅·埃文斯、珍妮·杜利、洛丽·库森著的《空中乘务/行知行业英语》为《空中乘务》分册，围绕中外民航服务的基础知识和职业技能展开。全书45个话题涵盖国际机场、机场安检、员工培训、操作流程等诸多方面；针对每个话题设计的听、说、读、写四方面技能的练习，在体现语言技能合理性的同时，力求突出行业英语的实用性和职业性；取材贴近实际，具有内容系统、体例务实和注重实践的特点，适合空中乘务、空中安保、航空服务等专业学生以及行业从业人员使用。每个话题短小精悍，从结构上来说，包含课堂准备、阅读训练、词汇训练、听力训练、口语训练和写作训练。知识点环环相扣，难度循序渐进，符合外语教学的基本规律。鉴于课时有限，教师可以根据实际需求选择话题进行课堂教学。由于本书的行业词汇经过业内专家的汇总、释义和翻译，突显了本行业英语的学习重点，即使选择性地组织课堂教学，也建议老师指导学生系统、完整地学习本书的行业词汇，为日后职场英语交际打好基础。

1 The Flight Crew
2 Airline Employees
3 People in the Airport
4 Parts of the Airport
5 Airport Security
6 Parts of an Aircraft
7 Parts of the Cabin 1
8 Parts of the Cabin 2
9 Physical Demands
10 Appearance
11 Uniforms
12 Types of Flights
13 Types of Aircraft
14 Radio Communications
15 Delays and Cancellations
16 The Stages of Flight
17 Preflight Briefing
18 Preflight Duties 1
19 Preflight Duties 2
20 Preflight Announcements
21 The Safety Demonstration
22 En Route Duties 1
23 En Route Duties 2
24 Approach 1
25 Approach 2
26 Arrival
27 Post-flight Duties
28 Between Flights
29 Passengers 1
30 Passengers 2
31 Interviews
32 Training
33 Relocations and Bases
34 Reserve Duty
35 Schedules
36 Bidding
37 Customer Service Tips
38 Crew Resource Management (CRM)
39 The Sterile Cockpit
40 Flight Emergencies 1
41 Flight Emergencies 2
42 Medical Emergencies
43 First Aid
44 Aircraft Security 1
45 Aircraft Security 2
New Words and Expressions
Glossary