弗吉尼娅·埃文斯、珍妮·杜利、韦罗妮卡·加尔扎著的《酒店与餐饮》分册围绕酒店各服务部门的工作职能展开，涵盖酒店入住、餐饮服务、紧急撤离、厨房器皿、食品储存、投诉处理等环节。从结构上来说，每个主题短小精悍，包含课堂准备、阅读训练、词汇训练、听力训练、口语训练和写作训练，知识点环环相扣，难度循序渐进，符合外语教学的基本规律。情景式、体验式的活动设计，贴近现实，易于操练，引导学生在轻松有趣的氛围中更好地了解酒店各部门职能、业务知识及操作流程。鉴于课时有限，教师可以根据实际需求选择话题进行课堂教学。由于本书的行业词汇经过业内专家的汇总、释义和翻译，突显了本行业英语的学习重点，即使选择性地组织课堂教学，也建议老师指导学生系统、完整地学习本书的行业词汇，为日后职场英语交际打好基础。本教材适合酒店管理、餐饮服务与管理，邮轮服务等相关专业学生使用；同时，也可作为专业培训机构、酒店和餐饮企业内部培训教材。

1 Meet Our Staff
2 Welcome!
3 Hotel Amenities
4 Family-Friendly
Lodging
5 Valet Service
6 The Guest
Room
7 Checking In
8 Meet the
Restaurant Staff
9 Taking a
Reservation
10 Breakfast
Service
11 Atthe Bar
12 Meet the
Kitchen Staff
13 Utensils
14 Food Service
Equipment
15 Food
Preparation
16 Makinga Room
Reservation
17 Loyalty
Programs
18 Confirming a
Reservation
19 Housekeeping
20 Concierge
21 Airport
Transfers
22 Evacuation
23 Checking Out
24 Greeting and
Seating Guests
25 Explaining the Menu
26 Taking an Order
27 Room Service
28 BanQuets
29 Food Storage
30 Ordering Food
Supplies
31 Special
Functions
32 Business
Travelers
33 Responding to
Requests
34 Reservation
Problems
35 Broken!
36 Responding to
Complaints
37 Hotel Safety
38 Money Matters
39 Making
Suggestions
40 Problems in the
Dining Room
41 How Will You Pay?
42 Working
Together
43 Kitchen Safety
and Sanitation
44 Writing a
Resume
45 Job Interviews
New Words and Expressions
Glossary