Chapter 1 Courtesy English（礼貌用语）
Chapter 2 Front Desk Service（前厅服务）
Lesson One Reservation
Lesson Two Check-in Service
Lesson Three Concierge Service
Lesson Four Switchboard Service
Lesson Five Check-out Service
Lesson Six Handling Complaints
Chapter 3 Housekeeping Service（客房服务）
Lesson One Hotel Rooms and Facilities
Lesson Two Chamber Service
Lesson Three Laundry Service
Lesson Four Room Service
Lesson Five Maintenance Service
Lesson Six Handling Complaints
Chapter 4 Western Food Service（西餐服务）
Lesson One Taking Orders
Lesson Two Western Breakfast Service
Lesson Three Western Table Setting & Napkin Folding
Lesson Four Western Table Manner
Lesson Five Handling Complaints
Chapter 5 Chinese Food Service（中餐服务）
Lesson One Chinese Cuisine
Lesson Two Chinese Breakfast Service
Lesson Three Chinese Table Setting
Lesson Four Taking the Bill Service
Lesson Five Chinese Table Manner
Lesson Six Handling Complaints
Chapter 6 Bar Service（酒吧服务）
Lesson One Wine Service
Lesson Two Champagne Service
Lesson Three Whiskey Service
Lesson Four Brandy Service
Lesson Five Cocktail Service
Lesson Six Coffee Service
Lesson Seven Beer Service
Lesson Eight Tea Service
Lesson Nine Handling Complaints
Chapter 7 Comprehensive Service（综合服务）
Lesson One Taking Messages
Lesson Two Wake-up Call Service
Lesson Three Turn Down Service
Lesson Four Booking Tickets Service
Lesson Five Butler Service
Lesson Six Handling Complaints
Chapter 8 Other Services（其他服务）
Lesson One Meeting Service
Lesson Two Exhibition Service
Lesson Three Recreation Service
Lesson Four Shopping Service
Lesson Five Special Service
Lesson Six Handling Complaints
Appendix
References

杨珍、齐超主编的《酒店服务英语》是高职高专旅游与酒店管理类教学改革系列规划教材之一，共分为八章，基本涵盖了酒店管理和服务的所有领域，如礼貌用语、前台服务、客房服务、西餐服务、中餐服务、酒吧服务、酒店服务以及其他服务等，每章包括阅读短文、对话、情景模拟和课后练习等内容。本教材所有内容均与酒店服务的实际有紧密的联系，学生在学习酒店各岗位实用英语的同时，也能了解酒店对客服务的全过程。本书可作为高等院校酒店管理和旅游类专业教材，也可作为相关从业者自学参考用书。