CHAPTER 01 餐厅订餐The Restaurant Reservation
PART 1 介绍餐厅Introducing the Restaurant
Unit 1 餐厅基本情况Basic Information of the Restaurant
Unit 2 餐厅规矩The Manners in Restaurant
PART 2 订餐服务Reservation Service
Unit 1 餐位预订Booking a Table
Unit 2 预订已满No Table Available
Unit 3 客人取消预订Cancelling Booking
Unit 4 更改预订Making a Change to Reservation
Unit 5 确认预订Confirming the Reservation
Unit 6 提供路线Talking about the Route
Unit 7 客人迟到The Guest is Late
Unit 8 餐厅取消预订Cancelled Restaurant Reservation
PART 3 特殊预订Special Reservation
Unit 1 宴会预订Banquet Reservation
Unit 2 情人节订位Reservations at Valentine's Day
Unit 3 生日订位Birthday Reservation
Unit 4 外卖服务Take-out Service
CHAPTER 02 迎宾引座Guest Reception
PART 1 询问预订信息Ask for Booking Information
Unit 1 欢迎熟客Welcoming the Old Guests
Unit 2 没有预订No Reservation
Unit 3 已经预订Booked Reservation
Unit 4 没有找到预订信息No Booking Information was Found
PART 2 引客入座Showing Guests to the Table
Unit 1 存储物品Deposited Items
Unit 2 挂好客人的衣服Hanging up Guests' Clothes
Unit 3 客人询问厕所The Guest Inquired about the Toilet
Unit 4 分桌用餐Sharing Table
CHAPTER 03 点菜服务Taking Orders
PART 1 介绍菜式Introduce the Dishes
Unit 1 递上并介绍菜单Handing in And Introducing the Menu
Unit 2 推荐特价菜Recommending Special
Unit 3 特色菜式The Specialties
Unit 4 推荐开胃菜Recommending Appetizers
Unit 5 推荐招牌汤Recommended Soup
Unit 6 推荐甜点Recommended Dessert
PART 2 为客人点菜Ordering Food
Unit 1 暂不点菜Not to Order For The Time Being
Unit 2 询问客人口味Asking for Guest Taste
Unit 3 已售完Sold Out
Unit 4 餐厅促销活动Restaurant Promotion
CHAPTER 04 酒水服务Drinks Service
PART 1 推荐酒水Recommending Drinks
Unit 1 品红酒Tasting the Wine
Unit 2 喝饮料Having a Drink
Unit 3 加冰啤酒Adding Ice Beer
PART 2 服务员上酒Serving Wine
Unit 1 客人点酒The Guest Ordered Some Wine
Unit 2 为客人斟酒Pouring Wine for the Guests
Unit 3 上错酒Misplaced Wine
Unit 4 客人加酒Another Drinks
CHAPTER 05 餐间服务Service During The Meal
PART 1 上菜服务Serving Dishes
Unit 1 上前菜Serving Appetizers
Unit 2 介绍主菜Introducing the Main Course
Unit 3 介绍汤品Introducing the Soup
PART 2 席间要求Request During The Meal
Unit 1 客人催菜The Guest Urged Dishes
Unit 2 更换酒杯Changing the Wine glass
Unit 3 额外点餐Additional Order
Unit 4 换餐或退餐Changing or Returning a Meal
Unit 5 询问吸烟区Asking For The Smoking Area
Unit 6 就餐环境不满意Dining Environment is not Satisfactory
CHAPTER 06 结账服务Settling the Bills
PART 1 结账方式Ways of Paying
Unit 1 AA 制Dutch Treatment
Unit 2 旅行支票Traveler's Cheque
Unit 3 刷信用卡By Credit Card
Unit 4 使用消费券Usage of Coupons
Unit 5 使用外币Using Foreign Currency
PART 2 餐后服务After the Meal Service
Unit 1 发现假币Found Counterfeit Money
Unit 2 客人要求打包Guests Request Packing
Unit 3 帮助客人打车Take a Taxi for the Guests
CHAPTER 07 客人投诉Customer Complaint
PART 1 投诉处理Complaint Settling
Unit 1 弄脏客人衣服Dirty Guest's Clothes
Unit 2 食物里有脏东西Something Dirty in the Food
Unit 3 上错菜The Misplaced Dish
Unit 4 收费有误The Charge is Wrong
PART 2 突发情况Emergency
Unit 1 顾客喝醉Customers Get Drunk
Unit 2 在地板上滑倒Slipping on Wet Floor
Unit 3 弄丢物品Losing items
CHAPTER 08 酒店餐饮Hotel Catering
PART 1 客人订餐Order a Meal
Unit 1 推荐饭店Recommending Restaurant
Unit 2 早餐供应Serving Breakfast
Unit 3 送餐上门Door-to-Door Delivery
Unit 4 收取碗碟Taking Back the Dishes
Unit 5 送餐服务费Service Charge for Meal Delivery
PART 2 酒店餐厅The Hotel Restaurant
Unit 1 酒店中餐馆Chinese Restaurant in Hotel
Unit 2 品味中国茶Tasting

杨凤编著的《餐饮服务英语口语实例大全》特点：
【附赠音频，听与说同步练习】
书中所有的情景实例对话均录制了对应的音频文件，边看边听，听力与口语同步提升。
【专题精讲，服务场景全覆盖】
餐厅订餐、迎宾引座、点菜服务、酒水服务、餐间服务、结账服务、客人投诉、酒店餐饮、其他餐饮，9个专题，覆盖广，学得全。
【多种体例，词和句轻松掌握】
整书以“常用词汇+情景实例”两大板块体例，介绍餐饮服务英语及口语场景常用的单词及对话，TIPS补充英语用法常识，让你学得全，学得扎实。

杨凤编著的《餐饮服务英语口语实例大全》主要按餐饮服务的工作内容分为几大板块，循序渐进地为读者展现不同的工作场景对应的英语口语交流技能，读者能更加直接地获取口语知识。
全书共9章，分为3个部分。第一部分涉及餐饮服务的主要工作内容，包括订餐、引客入座、点菜、上菜、结账；第二部分介绍如何处理客人的投诉建议和特殊要求；第三部分介绍酒店餐饮和其他餐饮的服务内容，让读者多方位地了解餐饮英语服务。
本书通过中英双语展示多个完整的对话情景，丰富实用，知识全面。特别适合作为餐饮服务从业人员的英语口语培训教材，也可作为餐厅服务员的业余学习资料，更好地提升自己的工作能力。