王晶编著的《商务英语函电》系统地介绍了商务英语写作常用文体的基本知识，包括备忘录、会议记录、电传传真及各类商务信函的格式、常用语句和写作技巧，并附有外贸业务往来函电实例。本书同时还介绍了各类协议、合同的写作方法和语言文字的应用，并例举若干合同、协议实例。

Chapter 1 Basic Knowledge of Business Letter Writing

 1.1 Internal Communication Network

 1.1.1 Formal Communication Channels

 1.1.2 Informal Communication Channels

 1.2 External Communication Network

 1.2.1 Formal Contacts with Outsiders

 1.2.2 Informal Contacts with Outsiders

 1.3 Principles of Business Communication

 1.4 Format & Elements of a Business Letter

 1.4.1 Format of a Business Letter

 1.4.2 Elements of a Business Letter

 1.4.3 Envelope Addressing

Chapter 2 Internal Communication in Writing

 2.1 Notices

 2.1.1 Format of a Notice

 2.1.2 Types of Notices

 2.2 Notes

 2.2.1 Format of a Note

 2.2.2 Types of Notes

 2.3 Memos

 2.3.1 Format of a Memo

 2.3.2 Types of Memos

 2.4 Agenda

 2.5 Minutes

 2.5.1 Format ofaMinute

 2.5.2 Types of Minutes

Chapter 3 Telecommunication

 3.1 Telex

 3.1.1 Format of a Telex

 3.1.2 Rules for Writing a Telex

 3.1.3 Composing a Telex

 3.2 Fax

 3.3 E-mail

 3.3.1 Advantages of an E-mail

 3.3.2 Format ofanE-mail

Chapter4 Establishing Business Relations

 4.1 Letter of Request

 4.2 Status Inquiry

Chapter 5 Inquiries and Offers

 5.1 Inquiries

 5.2 Offers

Chapter 6 Response to an Offer/Quotation

 6.1 Entire Acceptance

 6.2 Conditional Acceptance/Counteroffer

 6.3 Offer Declined

Chapter 7 Terms of Payment

 7.1 Remittance

 7.1.1 Types of Remittance

 7.1.2 Application of Remittance

 7.2 Collection

 7.3 Letter of Credit

 7.3.1 Parties Concerned in an L/C

 7.3.2 Process of Issuance and Operation of an L/C

 7.3.3 Types of L/C

 7.4 Rules for Writing Letters Concerning Payment by L/C

Chapter 8 Insurance

Chapter 9 Packing and Marking

Chapter 10 Shipment

Chapter 11 Complaints and Claims

Appendix I Business Contracts/Agreements

Appendix 2 Business Reports

References