随着社会的进步和酒店业的不断发展，李佳主编的《饭店英语(第2版)》的许多内容需要更新，为了更好地服务于广大读者，编者决定对此书进行修订，一方面，我们删除了一些现实服务中很少涉及的内容，使整本书的编排更加紧凑和切合实际。另一方面，此次我们结合任务驱动教学法，在所有单元中都增加了服务环节介绍、案例、案例分析并创设了各种情境，使学生在教师的帮助下，紧紧围绕一个个任务，通过对学习资源的积极主动应用，进行自主探索和互动协作的学习，并在完成既定任务的同时，让学生对实践工作拥有更深的体会。

李佳主编的《饭店英语(第2版)》以饭店服务职业培训为宗旨，将实用性、灵活性的理念融入到具体职业技能训练，特点是注重饭店环境下工作语言情景的导入，让学生在了解岗位主要流程、工作内容、工作职责、相关知识、文化背景和职业操守的同时，达到能运用英语自如应对饭店服务工作的目的。

《饭店英语(第2版)》遵循最新职业教育的理念，采用“教、学、做”一体化的教学模式，形成一套循序渐进、基于具体工作过程的训练程序，着重培养学生饭店职业能力和综合素质，它以酒店服务程序为线索，围绕酒店服务的核心内容进行英语教学，通过教师示范服务、学生模拟服务、真实现场体验等几个教学环节，使即将成为饭店工作人员的学生熟悉饭店服务的程序和规范，掌握运用英语进行饭店服务的技巧，培养学生灵活处理饭店突发事件的能力和跨语言文化的交际能力。

本教材不仅可以作为高职高专酒店管理专业、涉外旅游专业、旅游管理专业的实训教材，也可作为酒店服务人员岗前及上岗培训用书。

Part One Front Desk Services

Unit 1 Reservation2

 1.Accepting a Reservation2

 2.The Hotel is Fully Booked3

 3.Changing the Reservation Date3

 4.Cancelling the Reservation4

Unit 2 Checkin7

 1.Checking in for the Guest with Reservation7

 2.Checking in for the Guest without Reservation8

 3.Checking in for a Group9

 4.No Reservation and the Hotel is Fully Booked9

Unit 3 Currency Exchanging13

 1.Normal Procedure13

 2.The Night Change Limits14

 3.Cash a Check15

 4.There's No Full Exchange Service15

Unit 4 Delivering Luggage 18

 1.At the Door18

 2.After Checking in19

 3.Arriving at the Room19

 4.Delivering Bags to the Wrong Room19

 5.Before Checking Out20

Unit 5 Information23

 1.Giving Directions to the Hotel24

 2.Giving Information24

 3.Introducing about Entertainment in the Hotel25

 4.About the Restaurants25

 5.Where to Buy some Cigarettes25

 6.Depositing Bags26

 7.When the Guests Want the Keys26

Unit 6 Check out30

 1.Paying in Cash30

 2.Paying with Credit Cards31

 3.Explaining the Bill31

 4.The Hotel Doesn't Accept Personal Checks32

Part Two Housekeeping Services

Unit 1 Floor Attendants36

 1.Showing the Guests to their Rooms36

 2.Introducing the Room Facilities37

 3.About the Hotel Services38

Unit 2 Chamber Service41

 1.Cleaning the Room41

 2.Asking for an Early Cleaning42

 3.Turndown Service43

Unit 3 Laundry Service47

 1.Explaining Laundry Service47

 2.Demanding Laundry Service48

 3.Suggesting Express Laundry Service48

Unit 4 Miscellaneous Services52

 1.Providing Something Extra on Request52

 2.Shopping for Guests53

 3.About Room Service53

Unit 5 Dealing with the Complaints57

 1.Toilet Problem57

 2.Television Problem58

 3.The Air Conditioner is Out of Work58

 4.People Next Door are Noisy59

Unit 6 Lost and Found62

 1.My Necklace is Missing62

 2.When the Guest has Checked out63

 3.Mailing the Lost Property to its Owner64

 4.Your Bag has been Found65

Part Three Food & Beverage Services

Unit 1 Reserving a Table68

 1.A Reservation for Mrs. Dunlop68

 2.Reserving a Banquet69

 3.Overbooking70

Unit 2 Seating Guests73

 1.Seating the Guest with a Reservation73

 2.Seating the Guest without a Reservation74

 3.We Want a Larger Lazy Susan74

Unit 3 Taking Orders78

 1.Taking a la Carte Order78

 2.Ordering Dinner for Two79

 3.Ordering Breakfast80

Unit 4 Serving Dishes83

 1.A Chinese Banquet83

 2.In the Coffee Shop84

 3.At the Bar84

Unit 5 Room Service88

 1.Replenishing the MiniBar88

 2.Ordering Room Service88

 3.Sending the Ordered Meal to the Guest's Room89

Unit 6 Complaints93

 1.Complaining about Dish93〖1〗2.We are in a Hurry94

 3.Wrong Bill94

Unit 7 Ways of Payment98

 1.Paying by Cash98

 2.Paying with the Credit Card99

 3.Signing the Bill99

Part Four Auxiliary Services

Unit 1 Services for Business104

 1.Copying104

 2.Fax Sending105

 3.Sending Email105

 4.Typing106

Unit 2 Services for Meeting and Exhibition109

 1.Booking a Meeting109

 2.Arranging the Meeting Room110

 3.Booking an Exhibition110

 4.Handling the Urgent Needs111

Unit 3 Services for Health & Recreation114

 1.Swimming114

 2.Sauna Bath115

 3.Bowling115

 4.Body Building116

 5.Night Club117

Unit 4 Services for Shopping120

 1.Choosing Silk Fabrics120

 2.Chinese Culture and Tea121

 3.Choosing Souvenir Gift122

 4.Choosing Traditional Chinese Paintings122

Unit 5 Services for Tourism126

 1.Asking Information about Traveling126

 2.Asking about the Sights127

 3.Reserving a Natural Scenery Tour127

 4.Arranging the Itinerary128

Appendix

 ⅠAppendix

 ⅡAppendix

 ⅢAppendix

 ⅣAppendix

 ⅤAppendix

 Ⅵ参考文献