Part 1 English for Hospitality

 Workshop One English for Housekeeping Department

Lesson 1  The Right Choice a Career in the Hospitality Industry/2

Lesson 2  The Backbone of a Good Hotel Housekeeping Department/6

Lesson 3  Room Attendants' Duties/10

Lesson 4  Room Attendant Trolley/14

 Workshop Two English for Front Office

Lesson 1  Front Office/18

Lesson 2  Bellhop/21

Lesson 3  Concierge/25

Lesson 4  Hotel Reservation System/28

Lesson 5  Job Duties of Front Desk in a Hotel/32

Lesson 6  The Business Centre/36

Lesson 7  Foreign Currency Exchange/39

Lesson 8  Methods of Payment in a Hotel/42

Lesson 9  The General Switchboard Operator/46

Lesson 10 Hotel Assistant Manager/50

 Workshop Three English for Food and Beverage Department

Lesson 1  The Sandwich Story/53

Lesson 2  Longevity Noodles/57

Lesson 3  Fast Food/60

Lesson 4  Paying by Credit Card/64

Lesson 5  Pizza/68

Part 2  English for Air Service

Lesson 1  Telephone Reservation/74

Lesson 2  Baggage/76

Lesson 3  Dangerous Goods/79

Lesson 4  Take-off/82

Lesson 5  Landing/84

Part 3 English for Travel and Tourism Service

Lesson 1  Tourism Industry/88

Lesson 2  Brief Introduction of Wuhan/91

Lesson 3  A Legend about the Yellow Crane Tower/96

Lesson 4  Chibi/100

Lesson 5  A Paradise for Plants and Animals/104

Lesson 6  Wudang Mountain/109

Lesson 7  The Guiyuan Temple/113

Lesson 8  Hubei Provincial Museum/118

Lesson 9  Chu River and Han Street/123

Lesson 10 The Three Gorges -- Xiling Gorge/128

Part 4 English for MICE Service

Lesson 1  A New Star in Exhibition Industry/140

Lesson 2  Exhibit Venues in Big Cities/146

Lesson 3  Canvassing Business Orders/150

Lesson 4  Internship in Exposition/153

韩鹏主编的《旅游新概念英语2：读写教程》最大限度地编写了旅游院校开设的酒店、旅行社、会展、空乘等专业的旅游职业英语知识。本教程内容有：酒店篇——酒店业态、酒店集团介绍、客房部、餐饮部、前厅部主要职责；空乘篇——电话预订、行李、危险物品、起飞与着陆；旅行社篇——旅游业态介绍以及武汉旅游、黄鹤楼、归元寺、湖北省博物馆等的英文导游词；会展篇——新兴会展城市、大型展馆、会展订单和会展实习介绍。