菲利浦·科林编著的《工作中的英语写作（第2版）》理论与实务兼备；简明实用。适于用作商务写作等课程的全英语教学和双语教学教材。也适于用作一般培训教材及自学参考书，是想提离写作技能的职场人士的极佳选择。分为三篇十章，涵盖了工作中各个领域的写作技能：从受众分析和商业伦理，到日渐复杂的商务文件，再到工作中的演讲和简历的制作等。

菲利浦·科林编著的《工作中的英语写作（第2版）》是一本实用的商务写作入门教材，也是有关职业的写作指导用书，旨在帮助学习者掌握和提升工作中写作的主要技能和交流技巧。作为精要版，内容时新、重点突出、精炼扼要、简明实用是其主要特色。

《工作中的英语写作（第2版）》分为三篇十章，涵盖了工作中各个领域的写作技能：从受众分析和商业伦理，到日渐复杂的商务文件，再到工作中的演讲和简历的制作等。《工作中的英语写作（第2版）》充分体现出了时代性、多样性和国际性。不仅提供了当下最流行的沟通技术——互联网、电子邮件、计算机图形、演示软件、博客、电子文档等，还从全球市场的角度讲述了如何面向外国读者写作的内容。

《工作中的英语写作（第2版）》篇幅适中，理论与实务兼备，简明实用，适合用作商务写作等课程的全英语教学和双语教学教材。作为一般培训教材及自学参考书，《工作中的英语写作（第2版）》也是想提高写作技能的职场人士的极佳选择。

Preface

PART I：Backgrounds

第1章　开始：写作与你的职业生涯

Chapter 1：Getting Started：Writing and Your Career　1

Writing——An Essential Job Skill　1

Writing for the Global Marketplace　1

　See the World Through Their Eyes　2

　Use International English　2

Four Keys to Effective Writing　4

　Identifying Your Audience　4

　Establishing Your Purpose　9

　Formulating Your Message　10

　Selecting Your Style and Tone　10

　Style and Tone Examples　11

Characteristics of Job-Related Writing　12

　Providing Practical Information　12

　Giving Facts, Not Impressions　13

　Providing Visuals to Clarify and Condense Information　13

　Giving Accurate Measurements　14

　Stating Responsibilities Precisely　15

　Persuading and Offering Recommendations　15

Ethical Writing in the Workplace　17

　Ten Ethical Requirements on the Job　18

　Some Guidelines to Help You Reach Ethical Decisions　18

　Ethical Dilemmas　20

　Writing Ethically　21

Revision Checklist　23

Exercises　23

第2章　工作中的写作过程和协作

Chapter 2：The Writing Process and Collaboration at Work　27

What Writing Is Not and Is　27

　What Writing Is Not　27

　What Writing Is　28

Researching　28

Planning　29

Drafting　30

　Key Questions to Ask as You Draft　33

　Guidelines for Successful Drafting　33

Revising　33

　Allow Enough Time to Revise　33

　Revision Is Rethinking　34

　Key Questions to Ask as You Revise　34

　A “Before” and “After” Revision　35

Editing　37

　Guidelines for Writing Lean and Clear Sentences　37

　Guidelines for Cutting Out Unnecessary Words　40

　Guidelines for Eliminating Sexist Language　43

　Avoiding Other Types of Stereotypical Language　45

Collaboration Is Crucial to the Writing Process　46

Seven Guidelines for Successful Group Writing　48

Sources of Conflict in Group Dynamics and How to Solve Them　49

Collaborating Online　51

　Avoiding Problems with Online Collaboration　51

　Collaborating via E-Mail　52

Revision Checklist　55

Exercises　56

PART II：Correspondence

第3章　撰写备忘录、传真和电子邮件

Chapter 3：Writing Memos, Faxes, and E-Mails　61

What Memos, Faxes, and E-Mails Have in Common　61

　Memos　62

　Memo Protocol and Company Politics　65

　Functions of Memos　65

　Memo Format　65

　Memo Style and Tone　66

　Strategies for Organizing a Memo　67

　Organizational Markers　68

Faxes　68

　Fax Guidelines　69

E-Mail　69

　Business E-Mail Versus Personal E-Mail　69

　E-Mails Are Legal Records　72

　Guidelines for Using E-Mail　72

　E-Mail Compared with Other Business Communications　75

Revision Checklist　78

Exercises　79

第4章　信函写作

Chapter 4：Writing Letters　81

Letters in the Age of the Internet　81

Letter Formats　82

　Full Block Format　82

　Modified Format　82

　Continuing Pages　82

Guidelines on Printing Your Letters　83

Parts of a Letter　83

　Date Line　83

　Inside Address　83

　Salutation　87

　Body of the Letter　87

　Complimentary Close　87

　Signature　88

　Enclosure（s） Line　88

　Copy Notation　88

Organizing a Standard Business Letter　89

Making a Good Impression on Your Reader　89

　Guidelines for Achieving the “You Attitude”　92

Types of Business Letters　94

Inquiry Letters　95

Special Request Letters　95

Sales Letters　97

　The Four A's of Sales Letters　97

　Do I Mention Costs？　97

Customer Relations Letters　97

　Being Direct or Indirect　99

　Follow-Up Letters　101

　Complaint Letters　104

　Adjustment Letters　108

　Collection Letters　114

International Business Correspondence　117

　Guidelines for Communicating with International Readers　117

　Respecting Readers' Nationality and Ethnic/Racial Heritage　120

　Writing to Readers from a Different Culture：Some Examples　121

Revision Checklist　125

Exercises　126

第5章　如何求职：简历、求职信和面试

Chapter 5：How to Get a Job：Résumés, Letters of Application, and Interviews　132

Steps the Employer Takes to Hire　132

Steps to Follow to Get Hired　133

Analyzing Your Strengths　133

Looking in the Right Places for a Job　134

Preparing a Résumé　136

　What Employers Like to See in a Résumé　137

　The Process of Writing Your Résumé　139

　Parts of a Résumé　143

　Organizing Your Résumé　146

　The Online Résumé　148

　Formatting an Online Résumé　148

　Making Your Online Résumé Search-Engine Ready　150

　Testing, Proofing, and Sending Your Online Résumé　151

　Cyber-Safing Your Résumé　151

Letters of Application　151

　How Application Letters and Résumés Differ　152

　Writing the Letter of Application　152

Going to an Interview　158

　Preparing for the Interview　159

　Questions to Expect　159

　What Do I Say About Salary？　160

　Ten Interview Dos and Don'ts　161

　The Follow-Up Letter　161

Revision Checklist　163

Exercises　163

PART III：Preparing Documents and Visuals

第6章　成功地设计文件和图表

Chapter 6：Designing Successful Documents and Visuals　168

Organizing Information Visually　169

The ABCs of Print Document Design　169

　Page Layout　169

　Typography　174

　Using Color　177

Three Rules of Effective Page Design：A Wrap Up　178

The Purpose of Visuals　178

　Choosing Effective Visuals：Some Precautions　179

　Inserting and Writing About Visuals：Some Guidelines　181

Two Categories of Visuals　183

Tables　183

　Parts of a Table　184

Figures　185

　Line Graphs　185

　Guidelines for Creating a Graph　186

　Charts　187

　Circle Charts　187

　Bar Charts　189

　Organizational Charts　190

　Flow Charts　190

　Pictographs　193

　Photographs　194

　Drawings　195

　Clip Art　196

Using Visuals Ethically　197

　Photos　198

　Graphs　198

　Bar Charts　198

　Pie Charts　201

　Drawings　201

Using Appropriate Visuals for International Audiences　201

Revision Checklist　205

Exercises　206

第7章　撰写说明书和规程

Chapter 7：Writing Instructions and Procedures　210

Instructions and Your Job　210

Why Instructions Are Important　210

　Safety　211

　Efficiency　211

　Convenience　211

The Variety of Instructions：A Brief Overview　211

Assessing and Meeting Your Audience's Needs　212

　Key Questions to Ask About Your Audience　213

The Process of Writing Instructions　214

　Plan Your Strategy　214

　Do a Trial Run　215

　Write and Test Your Draft　215

　Revise and Edit　215

Using the Right Style　215

Using Visuals Effectively　217

　Guidelines for Using Visuals in Instructions　218

The Five Parts of Instructions　218

　Introduction　218

　List of Equipment and Materials　219

　Steps for Your Instructions　221

　Warnings, Cautions, and Notes　223

　Conclusion　224

Model of Full Set of Instructions　224

Writing Procedures for Policies and Regulations　232

　Some Examples of Procedures to Write　232

　Meeting the Needs of Your Marketplace　232

Some Final Advice　235

Revision Checklist　235

Exercises　236

第8章　撰写有效的短篇报告和提议书

Chapter 8：Writing Effective Short Reports and Proposals　239

Why Short Reports Are Important　239

Types of Short Reports　239

　Anticipate How an Audience Will Use Your Report　240

Guidelines for Writing Short Reports　240

　Do the Necessary Research　241

　Be Objective and Ethical　241

　Organize Carefully　241

　Use Reader-Centered Headings, Bullets and Numbering, and Visuals　242

Periodic Reports　242

Sales Reports　246

Progress Reports　246

　Audience for a Progress Report　246

　Frequency of Progress Reports　248

　Parts of Progress Reports　248

Trip/Travel Reports　250

　Questions Travel Reports Answer　250

　Common Types of Travel/Trip Reports　251

Incident Reports　254

　When to Submit an Incident Report　254

　Parts of an Incident Report　256

　Protecting Yourself Legally　257

Writing Successful Proposals　258

　Proposals Are Persuasive Plans　258

　Proposals Frequently Are Collaborative Efforts　260

　Guidelines for Writing a Successful Proposal　260

Internal Proposals　261

　Typical Topics for Internal Proposals　261

　Following the Proper Chain of Command　265

　Ethically Identifying and Resolving Readers' Problems　265

　Organization of Internal Proposals　266

Sales Proposals　268

　The Audience and Its Needs　268

　Organizing Sales Proposals　268

Revision Checklist　273

Exercises　274

第9章　认真撰写长篇报告

Chapter 9：Writing Careful Long Reports　277

Characteristics of a Long Report　277

　Scope　277

　Research　278

　Format　278

　Timetable　278

　Audience　279

　Collaborative Effort　279

The Process of Writing a Long Report　279

Parts of a Long Report　280

　Front Matter　280

　Text of the Report　281

　Back Matter　283

The Whys and Hows of Documentation　284

　The Ethics of Documentation：What Must Be Cited　284

　What Does Not Need to Be Cited　285

　Parenthetical Documentation　285

　Works Cited or References Pages　287

A Model Long Report　290

Revision Checklist　309

Exercises　310

第10章　成功地在工作中作演讲

Chapter 10：Making Successful Presentations at Work　311

Types of Presentations　311

Informal Briefings　311

　Guidelines for Preparing Informal Briefings　312

Formal Presentations　312

Analyzing Your Audience　313

　Consider Your Audience as a Group of Listeners, Not Readers　313

　Who Is Your Audience？　314

　Special Considerations for a Multinational Audience　315

The Parts of Formal Presentations　315

　The Introduction　315

　The Body　319

　The Conclusion　320

Presentation Software　320

　Guidelines on Using Presentation Software Effectively　321

Noncomputerized Presentations　322

　Getting the Most from Your Noncomputerized Visuals　322

Rehearsing Your Presentation　323

Delivering Your Presentation　323

　Settling Your Nerves Before You Speak　324

　Making Your Presentation　324

Evaluating Presentations　325

Revision Checklist　327

Exercises　327

使用词语、句子、段落的简短建议

A Writer's Brief Guide to Paragraphs, Sentences, and Words　329

Paragraphs　329

　Writing a Well-Developed Paragraph　329

　Supplying a Topic Sentence　329

　Knowing the Three Characteristics of an Effective Paragraph　330

Sentences　333

　Constructing and Punctuating Sentences　333

　What Makes a Sentence　333

　Avoiding Sentence Fragments　334

　Avoiding Comma Splices　335

　Avoiding Run-On Sentences　337

　Making Subjects and Verbs Agree in Your Sentences　337

　Writing Sentences That Say What You Mean　338

　Using Pronoun References in Sentences Correctly　340

Words　340

　Spelling Words Correctly　340

　Using Apostrophes Correctly　341

　Using Hyphens Properly　342

　Using Ellipses　342

　Using Numerals Versus Words　342

　Matching the Right Word with the Right Meaning　343

Proofreading Marks　346

Index　347