王丽华、王金茹、 李艳主编的《酒店服务英语》旨在训练提高星级酒店服务和管理人员的英语交际能力，在编写上做到理论联系实际，本书涵盖了星级酒店的前厅管理、餐饮管理、客房管理、商务中心、康乐服务和旅游购物等全部核心部门及其相应服务环节，范围广泛。

Chapter I Front Office

 Unit 1 Room Reservation

 Unit 2 Bell Service

 Unit 3 Checking in

 Unit 4 Information

 Unit 5 Operator

 Unit 6 Complaints

 Unit 7 Checking out

Chapter II Housekeeping Service

 Unit 1 Floor Service

 Unit 2 Room Cleaning

 Unit 3 Laundry Service

 Unit 4 Dealing with Complaints

 Unit 5 Auxiliary Service

 Unit 6 Handling Emergencies

Chapter III Food and Beverage Service

 Unit 1 Table Reservation

 Unit 2 Seating the Guests

 Unit 3 Taking Orders

 Unit 4 Serving Dishes

 Unit 5 Breakfast, Buffet & Fast-food Services

 Unit 6 Festival Banquet

 Unit 7 Bar Service

 Unit 8 Settling the Bill

Chapter IV Business Center

 Unit 1 Copy and Fax Services

 Unit 2 Typing, Printing and Translation Services

 Unit 3 DVD Duplication, Photo Printing and Express Services

 Unit 4 Internet and Ticket Booking Services

 Unit 5 Scanning and Conference Equipment Rental Services

Chapter V Health and Recreation Center

 Unit 1 Health Club

 Unit 2 Swimming

 Unit 3 Sauna and Massage

 Unit 4 Golf

 Unit 5 Night Club

Chapter VI Tourism Service & Shopping

 Unit 1 Tourism Service

 Unit 2 At the Silk and Satin Shop

 Unit 3 At the Cosmetics Store

 Unit 4 At the Souvenir Shop

 Unit 5 In the Department Store

附录一 国际著名酒店

附录二 酒店常用英语单词

附录三 各部门职务名称

附录四 酒店告示常用语

附录五 酒店常用的英文缩略语

附录六 主要客源国货币名称符号

References