Chapter 1 Business Letter Writing
Chapter 2 Establishing Business Relations
Chapter 3 Enquiries and Replies
Chapter 4 Quotations and Offers
Chapter 5 Counter - offers
Chapter 6 Order and Acceptance
Chapter 7 Terms of Payment
Chapter 8 Establishment of L/C and Amendment
Chapter 9 Packing
Chapter 10 Shipment
Chapter 11 Insurance
Chapter 12 Agency
Chapter 13 Complaints and Claims
Chapter 14 Sales Promotion
Chapter 15 Contracts and Agreements