Preface前言
1．Banking银行业务
1-1 General Business一般业务
1-2 Consumer Finance消费金融
1-3 Payment Instruments票据
2．Business 0perations企业经营
2-1 Office Procedures办公流程
2-2 Management经营管理
3．Communication通信
3-1 On the Phone电话英语
3-2 E-mail电子邮件
3-3 Fax传真
3-4 Snail Mail信件
4．Company Structure企业结构
4-1 Company Profile企业简介
4-2 Organizational Structure组织结构
5．Customer Service客服
5-1 Customer Complaints客户投诉
5-2 After-sales Services售后服务
6．Economy经济
6-1 Economic rerms经济学用语
6-2 Economic Trends经济趋势
6-3 Domestic Economy国内经济
6-4 International Economies国际经济
7．Finance&Accounting财务与会计
7-1 Income Statements损益表
7-2 Balance Sheets资产负债表
7-3 Accounting Procedures会计流程
7-4 ERP企业资源规划
8．Industry产业
8-1 Manufacturing生产制造
8-2 Quality Control质量控制
9．Insurance保险
9-1 Policies保单
9-2 Claims保险理赔
10．InternationaI Trade国际贸易
10-1 Foreign Exchange外汇
10-2 Trade贸易
10-3 Import＆Export进出口
10-4 Shipping货运
11．Investment投资
11-1 Stock Markets股市
11-2 Bonds债券
11-3 Funds&Other Investment Instruments基金与其他
12．Marketing营销
12-1 Marketing Proposals营销计划
12-2 Sales Promotions促销
12-3 Trade Shows商展
12-4 Advertising Campaigns广告宣传
13．Meetings会议
13-1 Before a Meeting会前
13-2 During a Meeting会中
13-3 After a Meeting会后
14．Negotiating谈判
14-1 Contracts合约
14-2 Bargaining议价
14-3 Distrbutorships代理权
15．Office Skills办公室
15-1 Using Computers使用电脑
15-2 Making Photocopies复印
15-3 Filing Documents整理文件
16．Personnel人事
16-1 Job Interviews面试
16-2 Personnel Changes人事变动
16-3 Personnel Management人事管理
17．Presentations简报
17-1 Making a Presentation作简报
17-2 Using Graphs使用图表
18．Sales销售
18-1 Business TaIk洽谈业务
18-2 Payment Terms付款条件
18-3 Business Trips出差
18-4 Business Meals商务餐会
18-5 E—commerce电子商务
18-6 Delivery交货
19．Socializing社交
19-1 Receiving Visitors接待访客
19-2 Talking about Work谈工作
19-3 Small TaIk闲谈
19-4 Talking about Leisure Activities谈休闲娱乐
20．Taxes税收
20-1 Tax Issues税收事宜
20-2 Tax Returns报税