前言
Unit 1 Arrival and Reception
Warming-up
Section A
Section B
Section C
Section D
Unit 2 Travel Agency
Warming-up
Section A
Section B
Section C
Section D
Unit 3 Service Quality
Warming-up
Section A
Section B
Section C
Section D
Unit 4 Guiding Skills
Warming-up
Section A
Section B
Section C
Section D
Unit 5 Hotel Accommodation
Warming-up
Section A
Section B
Section C
Section D
Unit 6 Tour Guide Responsibilities
Warming-up
Section A
Section B
Section C
Section D
Unit 7 Tour Itinerary
Warming-up
Section A
Section B
Section C
Section D
Unit 8 Etiquette of a Tour Guide
Warming-up
Section A
Section B
Section C
Section D
Unit 9 Travel Regulations
Warming-up
Section A
Section B
Section C
Section D
Unit 10 Seeing off Guests
Warming-up
Section A
Section B
Section C
Section D
Keys to Exercises
Keys to Unit 1
Keys to Unit 2
Keys to Unit 3
Keys to Unit 4
Keys to Unit 5
Keys to Unit 6
Keys to Unit 7
Keys to Unit 8
Keys to Unit 9
Keys to Unit 10