欧阳美和编著的《谈判技能》一书的编写，以内容为先导，以实用为原则，以够用为尺度，共包括八个单元。这八个单元的内容涉及商务谈判的主要方面，如商务谈判人员应具有的基本素质、商务谈判的基本步骤、商务谈判的基本技巧、商务谈判中争议的处理等。每个单元的后面还有一个商务谈判小贴士，帮助读者快速自然地掌握商务谈判的基本技巧。本书的练习形式多样，主题明确，任务适中；既有商务谈判知识的提炼，又有商务谈判案例的体现；既是英语能力的提高需要，更是商务谈判技能增长的功利所在。

《谈判技能》一书的编者对现行国内外同类教材进行了对比研究，注意吸取其优点，以我国专门用途英语(ESP)教学改革成果和现阶段我国专门用途英语人才培养特点为依据，突出教学内容的针对性和实用性。以教师为主体、以学生为主导，强调学生的学习效果。

Unit 1 What is Negotiation

 1.1 Is Negotiation Necessary

 1.2 Different Types of Negotiation

Unit 2 Importance of Acquiring Negotiation Skills

 2.1 Importance of Negotiation Skills

 2.2 Key Negotiation Skills

 2.3 How to Develop Negotiating Skills

Unit 3 What Makes a Good Negotiator

 3.1 What Sort of Negotiator are You

 3.2 How Can You Become a Good Negotiator

Unit 4 Negotiation Strategies and Methods

 4.1 What's Your Negotiation Strategy

 4.2 Negotiation Methods

Unit 5 Phases of Negotiation

 5.1 Preparation Phase

 5.2 Opening Session

 5.3 Bargaining Phase

 5.4 Settlement Phase

Unit 6 Negotiation Styles

 6.1 Competitive Style

 6.2 Weak Style

 6.3 Collaborative Style

Unit 7 Conflict Resolution Skills

 7.1 How does Conflict Arise

 7.2 Learning Better Conflict Resolution Skills

 7.3 Negotiation Conflict Styles

Unit 8 Business Negotiation Cases

 8.1 The Importance of Business Communications

 8.2 Creative Problem Solving in Negotiations

 8.3 Negotiation Overconfidence