本书力图摆脱一般教科书的刻板性，增强其行业的针对性和灵活性，因此在编写中，编者广泛听取各类星级酒店员工的建议和意见，经过反复讨论推敲，最后确定了现在的体例和内容：集英语口语交流、专业词汇学习、背景知识了解、酒店礼仪欣赏于一体，为酒店从业人员量身定做，突出酒店工作对职业英语技能的要求，将职业训练贯穿于英语学习之中，使他们能够全面提升酒店工作能力。

本书基于酒店的各种工作情境进行构思、设计和编写，尤其是从提高酒店从业人员的英语交际能力出发，同时兼顾酒店理论知识的提升。全书共分为6章，chapter I为酒店概述，Chapter II～Chapter VI，各章依据工作情景设置相应的几个学习模块，每一模块就是一课，每一课涵盖九大特色栏目。

本书为酒店从业人员量身定做、突出酒店工作对职业英语技能的要求，将职业训练贯穿于英语学习中，使他们能够全面提升酒店工作能力。本书在内容上涉猎广泛、专业性和实用性强。

本书可作为高等职业院校、高等专科院校、成人高等院校、本科院校高职教育酒店管理专业、旅游管理专业学生的学习用书，也可作为酒店、餐馆业员工的培训用书。

Chapter I An Overview of Hospitality Industry

 Preamble

 Lead-in Activity

 Practical Practice

 Activities

Chapter II Front Office and Its Sections

 Lesson One An Introduction to the Front Office

 Lesson Two Room Reservations

 Lesson Three Bell Service

 Lesson Four Concierge Service

 Lesson Five Check in

 Lesson Six Telephone Service

 Lesson Seven Business Center

 Lesson Eight Cashier's Service

Chapter III The Housekeeping Department and Its Sections

 Lesson One An Introduction to the Housekeeping Department

 Lesson Two Regular Services

 Lesson Three Laundry Service

 Lesson Four Personalized Housekeeping Service

 Lesson Five Dealing with Emergencies

Chapter IV Food and Beverage Department

 Lesson One About the Food & Beverage

 Lesson Two Taking Restaurant Reservations

 Lesson Three Hosting

 Lesson Four Taking Orders

 Lesson Five Serving Dishes

 Lesson Six Bar Service

 Lesson Seven Room Service

 Lesson Eight Paying the Bill

Chapter V Health and the Recreation Club

 Lesson One About the Health & the Recreation Club

 Lesson Two Beauty Salon

 Lesson Three Gym

 Lesson Four Sauna Bath and Spa

 Lesson Five Swimming Golf and Karaoke

Chapter VI Other Services in the Hotel

 Lesson One Dealing With Complaints

 Lesson Two Shopping

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