由关肇远编著的《导游英语口语》以导游员刘岚与美国游客戴维斯夫妇(马克和简)之间的谈话为主线，内容包括了有关中国历史、社会、文化、宗教等一般知识；帮助客人预订、设计行程、介绍市内交通、接受投诉、处理应急、机场送客等导游员的职责；以及我国改革与开放、基本国策和旅游业发展等，共20个场景。国内外最新发生的各种重大事件，如中国加入WTO、2008年北京奥运会和2010年上海世博会、恐怖主义、“非典”等对旅游业具有正负面影响的内容均在对话中得到一定的体现。

由关肇远编著的《导游英语口语》是职业教育旅游专业导游英语口语教材。

《导游英语口语》以导游员刘岚与美国游客戴维斯夫妇(马克和简)之间的谈话为主线，共分20个场景，内容涉及机场迎客、安排住宿、帮助预订、城市交通、旅游购物、都市观光、饮食文化、茶文化、园林文化、文化艺术、休闲娱乐、旅游节庆、旅游发展、抱怨投诉、应急处理、国家政策、宗教信仰、传统中医、民族大家庭、再见中国等。

《导游英语口语》的全部课文用对话形式，配有词汇和重点句型的拓展，以及形式多样的练习。本书内容丰富，形式活泼，具有较强的实用性和时代性。

《导游英语口语》采用出版物短信防伪系统，用封底下方的防伪码，按照本书最后一页“郑重声明”下方的使用说明进行操作可查询图书真伪并有机会赢取大奖。

《导游英语口语》同时配套学习卡资源，按照本书最后一页“郑重声明”下方的学习卡使用说明，登录http://sve.hep.com.cn，上网学习，下载资源。

《导游英语口语》适用于中、高等旅游职业院校导游专业的高年级学生，也可以作为旅游英语口语教材为高等院校旅游专业的学生所使用，还可供在职导游人员和广大旅游爱好者参阅使用。

Lesson 1 Meeting Guests at the Airport

 Dialogue 1.1 At the Immigration Office

 Dialogue 1.2 At the Customs Office

 Dialogue 1.3 Hello! Welcome to China!

 Reading Passage China-a Country with an Ancient Civilization

Lesson 2 Helping with Accommodation

 Dialogue 2.1 Chec king-in

 Dialogue 2.2 Foreign Currency Exchange

 Reading Passage The Upset with The Overseas Traveling

Lesson 3 Helping with Reservations

 Dialogue 3.1 Hotel Room Reservations

 Dialogue 3.2 Airline Ticket Reservations

 Dialogue 3.3 Reserving Tickets to an Exhibition

 Reading Passage Reserve a Room in and from Anywhere in the World

Lesson 4 City Transportation

 Dialogue 4.1 Bus Service

 Dialogue 4.2 Subway and Light Rail Service

 Dialogue 4.3 Car Rental Service

 Reading Passage City Transportation

Lesson 5 Shopping Tours

 Dialogue 5.1 Supermarkets

 Dialogue 5.2 Antiques and Ancient Furniture

 Dialogue 5.3 Folk I-landicrafts

 Reading Passage The Best of Both Worlds for Avid Shoppers

Lesson 6 City Sightseeing

 Dialogue 6.1 Beijing--a Modern Civilized Ancient Capital

 Dialogue 6.2 From a Fishing Village to a Metropolis

 Dialogue 6.3 Industrial Tours

 Reading Passage To See the City from Another Angle

Lesson 7 Food Culture

 Dialogue 7.1 Four Distinctive Chinese Cuisines

 Dialogue 7.2 The Art of Chinese Cooking

 Dialogue 7.3 Vegetarian and Medical Cuisines

 Reading Passage What Confucius Thought of Food and Eating

Lesson 8 Tea Culture

 Dialogue 8.1 China--Home of Tea

 Dialogue 8.2 Famous Varieties of Tea

 Reading Passage The 21st Century--the Century of Tea

Lesson 9 Garden Culture

 Dialogue 9.1 Traditional- Style Gardens

 Dialogue 9.2 The History of the Chinese Gardens

 Dialogue 9.3 The Four Elements in a Traditional Garden

 Reading Passage Keeping Beauty in Four Seasons

Lesson 10 Arts and Culture

 Dialogue 10.1 The Kunqu Opera

 Dialogue 10.2 Ballet and Dance-Drama

 Dialogue 10.3 National Music

 Reading Passage Acrobatics in China

Lesson 11 Leisure and Recreation

 Dialogue 11.1 Indoor Sports

 Dialogue 11.2 X-Games

 Dialogue 11.3 Water Sports and Seaside Games

 Dialogue 11.4 Cyber Cafe and Bars

 Reading Passage Urban Nightlife

Lesson 12 Tourist Events and Festivities

 Dialogue 12.1 Beijing Olympics and Shanghai Expo

 Dialogue 12.2 Traditional Spring Festival

 Reading Passage Bo'ao Forum for Asia

Lesson 13 Tourism Development

 Dialogue 13.1 Domestic Tourism

 Dialogue 13.2 Inbound Tourism

 Dialogue 13.3 Outbound Tourism

 Reading Passage China by the Year 2010

Lesson 14 Complaints

 Dialogue 14.1 A Delayed Flight

 Dialogue 14.2 Being Overcharged in a Restaurant

 Dialogue 14.3 A Tour Guide or a Shopping Guide

 Dialogue 14.4 Cancellation of Part of the Itinerary

 Reading Passage Should the Chinese Learn English or Westerners Learn Chinese

Lesson 15 Emergency Dealings

 Dialogue 15.1 A Lost Passport

 Dialogue 15.2 A Traffic Accident

 Dialogue 15.3 Being Sick

 Reading Passage Why Should We Complain

Lesson 16 State Policies

 Dialogue 16.1 Economic Reforms

 Dialogue 16.2 Opening Up to the Outside World

 Dialogue 16.3 Family Planning

 Dialogue 16.4 “One Country,Two Systems”

 Dialogue 16.5 Peaceful Reunification

 Reading Passage Common Interests Outweigh Differences

Lesson 17 Religions in China

 Dialogue 17.1 Buddhism

 Dialogue 17.2 Daoism

 Dialogue 17.3 Islam

 Dialogue 17.4 Christianity

 Reading Passage The Three Teachings in Chinese Beliefs

Lesson 18 Traditional Chinese Medicine

 Dialogue 18.1 An Ancient Medication of Over 2 000 Years

 Dialogue 18.2 The Marriage of Chinese and Western Medicines

 Dialogue 18.3 Acupuncture and Moxiustion

 Reading Passage Balance Is Health

Lesson 19 The Great Family of Nationalities

 Dialogue 19.1 The Han and the 55 Minorities

 Dialogue 19.2 Equality and Unity between Nationalities

 Reading Passage Regional Ethnic Autonomy

Lesson 20 Farewell, China!

 Dialogue 20.1 See You Again Soon!

 Dialogue 20.2 At the Check-in Counter

 Reading Passage China's Tourism Industry：Opportunities and Challenges

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