The One Minute Apology goes straight to the heart of all our business and personal relations, and is especially timely in the 21st-century business world. Through an engaging parable, in the style of the previous groundbreaking One Minute Manager classics, it teaches us step by step how to accept responsibility for our errors, making life better for friends and colleaoues. We learn how, by improving morale, companies and employees can expect to reap the benefits of a genuine sense of integrity.
The One Minute Apology goes straight to the heart of all our business and personal relations, and is especially timely in the 21st-century business world. Through an engaging parable, in the style of the previous groundbreaking One Minute Manager classics, it teaches us step by step how to accept responsibility for our errors, making life better for friends and colleaoues. We learn how, by improving morale, companies and employees can expect to reap the benefits of a genuine sense of integrity.
As described in this simple but profound story, honest apology is a sure sign of strength and can only enhance our personal and management skills.
Foreword by Spencer Johnson, M.D.
The Journey
The Company President
The Young Man
The One Minute Manager
The One Minute Apology
Surrender
Surrender: A Summary
Integrity
Integrity: A Summary
Not Attached To Outcome
Apology At Home And At Work
Taking Responsibility
Self-Appreciation
Apologizing To Yourself
Self-Respect And The One Minute Apology
A Chance To Get It Right
A Way Of Saying Thank You
The Moment Of Truth
The President's One Minute Apology
Epilogue
The One Minute Apology: A Summary
Acknowledgments
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