Raving Fans! includes startling new tips and innovative techniques that can help anyone in any workplace to deliver stunning customer service and achieve miraculous bottom-line results.
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书名 | RAVING FANS |
分类 | |
作者 | KEN BLANCHARD |
出版社 | FONTANA/Collins |
下载 | ![]() |
简介 | 编辑推荐 Raving Fans! includes startling new tips and innovative techniques that can help anyone in any workplace to deliver stunning customer service and achieve miraculous bottom-line results. 内容推荐 'Your customers are only satisfied because their expectations are so low and because no one else is doing better... If you really want a booming business, you have to create Raving Fans.' Written in the parable style of the bestselling The One Minute Manager, it uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems and make Raving Fan Service a constant feature, not just a passing fad. Raving Fans! includes startling new tips and innovative techniques that can help anyone in any workplace to deliver stunning customer service and achieve miraculous bottom-line results. |
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