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书名 RAVING FANS
分类
作者 KEN BLANCHARD
出版社 FONTANA/Collins
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Raving Fans! includes startling new tips and innovative techniques that can help anyone in any workplace to deliver stunning customer service and achieve miraculous bottom-line results.

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'Your customers are only satisfied because their expectations are so low and because no one else is doing better... If you really want a booming business, you have to create Raving Fans.'

Written in the parable style of the bestselling The One Minute Manager, it uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems and make Raving Fan Service a constant feature, not just a passing fad.

Raving Fans! includes startling new tips and innovative techniques that can help anyone in any workplace to deliver stunning customer service and achieve miraculous bottom-line results.

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更新时间:2025/4/8 2:42:22