前言
Chapter 1 Structure and Layout of InternationaI Business Letter
Chapter 2 Writing for Effectiveness
Chapter 3 Tactics of Written Negotiation
Chapter 4 Finanoial Standing Investigation
Chapter 5 The Procedures of Written Negetiation
Chapter 6 Orders
Chapter 7 Proforma Invoice
Chapter 8 Sales Promotion
Chapter 9 Terms of Payment
Chapter 10 Packing
Chapter 11 Shipment
Chapter 12 Insurance
Chapter 13 Complaints，Claims and Adjustments
Chapter 14 Agencies
Chapter 15 Joint Venture
参考文献