由吴云主编的《导游英语口译》主要涵盖导游服务场所的员工服务基本程序，包括酒店接待基本知识、旅游住宿与交通、游客接待与服务、景区点讲解与服务等基本知识和工作流程。

通过本书的学习，熟练掌握旅游的专业用语、导游、酒店和餐饮服务的流程．能够运用所学专业词汇和句型结构较为顺利地完成涉外旅游场景下的英语交际。

本书是按照旅游服务与管理的基本工艺流程与环节，循序渐进，深入浅出，通俗易懂，使学生容易理解与操作；本书注重学生记忆、动耳听、动口说和动手写的应用能力的培养，以及专业英语应用场景中使用英语的策略的能力的培养，理解旅游涉外工作中的专业英语的基本概念，了解旅游业最前沿的知识。

由吴云主编的《导游英语口译》主要涵盖导游服务场所员丁丁作基本程序，包括酒店接待基本知识、旅游住宿与交通、游客接待与服务、景区点讲解与服务等基本知识和丁作流程。

通过本书的学习．熟练掌握旅游的专业用语、导游、酒店和餐饮服务的流程，能够运用所学专业词汇和句型结构较为顺利地完成涉外旅游场景下的英语交际。

Unit 1 Meeting Tourists

 Section 1. Shadow Repeating

Identifying Guests

Situation 1. Meeting Guests at an Airport

Situation 2. Meeting Guests at a Railway Station

 Section 2. Sight Interpreting

Welcome Speech

Situation 1. Welcome Speech by Tour Escort

Situation 2. Welcome Speech by Local Tour Guide

 Section 3. Live Interpreting

Receiving Guests

Situation 1. Introduction to a Travel Service

Situation 2. On the Way to Hotel

Unit 2 Hotel Accommodation

 Section 1. Shadow Repeating

 Registration

Situation 1. Checking in for Booked Rooms

Situation 2. Checking in for a Group

 Section 2. Sight Interpreting

Foreign Currency Exchange Service

Situation 1. Exchanging US dollars (I)

Situation 2. Exchanging US dollars (II)

 Section 3. Live Interpreting

Checking Out

Situation 1. Paying in Cash

Situation 2. Paying with Credit Cards

Unit 3 Food and Beverage Arrangement

 Section 1. Shadow Repeating

Dining Environment

Situation 1. Bar Lounge in the Air

Situation 2. Continental French Style Restaurant

Situation 3. Camellia Teppanyaki Restaurant

 Section 2. Sight Interpreting

Taking a Food Order

Situation 1. Taking a Western Food Order

Situation 2. Taking a Chinese Food Order

 Section 3. Live Interpreting

Serving Food

Situation 1. Introduction to Different Types of Food Service

Situation 2. Catering for a Three-day Seminar

Unit 4 Chinese Folklore Art

 Section 1. Shadow Repeating

Folklore Art

Situation 1. Paper Cutting

Situation 2. Shadow Play

 Section 2. Sight Interpreting

Social Customs

Situation 1. The Lantern Festival

 Situation 2. The Dragon Boat Festival

Situation 3. The Water-Splashing Festival

 Situation 4. The Yi Torch Festival

 Section 3. Live Interpreting

 Manners

Situation 1. Chinese Table Manner

Situation 2. Traditional Gift Giving Etiquette and Taboos in China

Unit 5 Chinese Traditions.

 Section 1. Shadow Repeating

Chinese Temples

Situation 1. Visiting a Chinese Temple

Situation 2. Visiting the Shanghai God City Temple

 Section 2. Sight Interpreting

Visiting Gardens

Situation 1. Visiting a Chinese Garden

Situation 2. Visiting Yuyuan Garden

Situation 3. Chinese Acrobatics

 Section 3. Live Interpreting

Red Culture Tourism

Situation 1. Visiting the First CPC Memorial Hall

Situation 2. Visiting the Tian'anmen Square

Unit 6 World Heritages and Architectures in China

 Section 1. Shadow Repeating

 Natural Heritage

 Situation 1. Jiuzhaigou Valley Scenic and Historic Interest Area

 Situation 2. The South China Karst Region

 Section 2. Sight Interpreting

 Cultural Heritage

 Situation 1. Old Town of Lijiang

 Situation 2. Mausoleum of the First Qin Emperor

 Section 3. Live Interpreting

 Cultural and Natural Heritage

 Situation 1. Xidi and Hongcun Ancient Villages

 Situation 2. The Summer Palace

Unit 7   PLANNING THE ITINERARY

 Section 1. Shadow Repeating

Hotel Accommodation Arrangement

Situation 1. Hotel Information

Situation 2. Making Hotel Room Reservations

 Section 2. Sight Interpreting

Group Arrangement

Situation 1. Concierge Transport Arrangement

Situation 2. Group Meal Arrangement

 Section 3. Live Interpreting

Visa Application

Situation 1. Support for Business Visa Application--to US Visa Officer, Embassy of the USA, Beijing, China

Situation 2. Application for B1 Visa -- to Visa Officer, Ameri-can Embassy in Beijing, China

Appendix 1 Advanced Tourism Readings

Appendix 2 Introduction to Destination Countries