李素真、任菊秀、戴卫平主编的《1秒钟救急酒店英语口语》简单易学，随查随用，旨在帮助酒店及餐饮业从业人员轻松扫除工作中的交流障碍，提升业务服务水平，自如应急。

本书基于酒店前厅部、客房部、餐饮部、商务中心、康乐中心及购物中心六大主要部门的基本工作进行设计和编写，并细化为100个交流主题。每个主题按照检索关键词分别列举实用的表达句，在每个表达句后面贴心列出接近单词发音的谐音汉字和拼音。此外，编者特别对口语表达中的重点句型、词汇、文化背景等进行了拓展讲解，希望读者在学习的过程中兼顾语言知识的积累，提高对语言的驾驭能力，做到活学活用。

前厅部 Front Office Department

酒店预订 Reservation

 Topic 1 酒店位置及交通路线 Hotel Location and Transportation Route

 Topic 2 预订房间 Booking a Room

 Topic 3 团队预订 Group Reservation

 Topic 4 变更预订 Revising Reservation

 Topic 5 取消预订 Cancelling Reservation

登记入住 Check-In Service

 Topic 6 预订客人登记入住 Checking-In Guests with Reservations

 Topic 7 团队登记入住 Checking-In Groups

 Topic 8 无预订客人登记入住 Checking-In Walk-In Guests

 Topic 9 酒店客满 Hotel Full

迎接客人 Welcoming Service

 Topic 10 机场接客 Receiving a Guest at the Airport

 Topic 11 停车服务 Parking Service

 Topic 12 到店接待 Receiving Guests

 Topic 13 行李生服务 Bellboy Service

 Topic 14 寄存服务 Depositing Service

 Topic 15 领取行李 Collecting Bags

前台其他服务 Other Services of the Front Office Department

 Topic 16 电话服务 Telephone Service

 Topic 17 留言服务 Message Service

 Topic 18 出租车服务 Calling a Taxi

 Topic 19 票务服务 Ticket Service

 Topic 20 外币兑换 Foreign Currency Exchange

 Topic 21 失物招领 Lost and Found Service

 Topic 22 托婴服务 Baby-Sitting Service

 Topic 23 结账退房 Checking-Out

 Topic 24 账单问题 Bill Problems

 Topic 25 处理投诉 Settling Complaints

客房部 Housekeeping Department

酒店住宿 Hotel Accommodation

 Topic 26 带客进房 Guiding Guests into the Room

 Topic 27 客房设施 Room Facilities

 Topic 28 酒店设施 Hotel Facilities

 Topic 29 日常服务 Daily Service

 Topic 30 房间清洁 Room Cleaning

 Topic 31 延时住宿 Extending the Stay

 Topic 32 更换客房 Changing the Room

 Topic 33 加床服务 Extra Bed Service

 Topic 34 客房服务 Room Service

客房部其他服务 Other Services Provided by the Housekeeping Department

 Topic 35 叫醒服务 Wake-Up Service

 Topic 36 维修服务 Maintenance Service

 Topic 37 洗衣服务 Laundry Service

 Topic 38 缝纫服务 Tailoring Service

 Topic 39 医疗服务 Medical Service

 Topic 40 索取物品 Making Requests

 Topic 41 代客购物 Valet Shopping

 Topic 42 物品损坏问题 Damaged Goods

 Topic 43 紧急情况处理 Dealing with Emergency

餐饮部 Food and Beverage Department

餐前服务 Services Before Meal

 Topic 44 餐位预订 Table Reservation

 Topic 45 包间预订 Booking a Private Room

 Topic 46 宴会预订 Banquet Reservation

 Topic 47 餐厅客满 Fully Booked

 Topic 48 引客入位 Guiding Guests

进餐 Having Dinner

 Topic 49 介绍菜品 Introducing Food

 Topic 50 推荐特色菜肴 Recommending Dishes

 Topic 51 用餐礼仪 Table Manners

 Topic 52 点菜 Ordering Dishes

 Topic 53 西餐点餐 Ordering Western Food

 Topic 54 中餐点餐 Ordering Chinese Food

 Topic 55 日/韩餐点餐 Ordering Japanese or Korean Food

 Topic 56 点菜特殊要求 Special Requirements in Ordering

 Topic 57 上菜服务 Serving Dishes

 Topic 58 自助餐 Buffet

 Topic 59 更换餐具 Asking for Stuff During Meal

 Topic 60 添加饭菜 Ordering More Food

 Topic 61 上错菜 Serving Wrong Dishes

 Topic 62 催菜 Hurrying Up Dishes

 Topic 63 点甜点 Ordering Disserts

 Topic 64 快餐服务 Fast Food Service

 Topic 65 餐后服务 Service After Meal

 Topic 66 征求意见 Consulting Comments of the Meal

 Topic 67 抱怨菜品 Complaints About the Dishes

 Topic 68 抱怨服务和环境 Complaints About the Dinning Service and Environment

 Topic 69 处理抱怨 Dealing with the Complaints of the Customers

用餐结账及其他事宜 Paying Bill and Other Services

 Topic 70 餐厅结账 Paying the Bill

 Topic 71 账单出错 Mistakes in the Bill

 Topic 72 赠予小费 Tipping

 Topic 73 剩菜打包 Getting a Doggie Bag

 Topic 74 送客服务 Seeing a Guest Out

 Topic 75 外卖服务 Delivery Service

 Topic 76 休闲茶座 In the Teahouse

 Topic 77 在咖啡厅 In the Café

 Topic 78 酒吧小酌 At the Bar

Business Center 商务中心

 Topic 79 会议服务 Conference Service

 Topic 80 展览服务 Exhibition Service

 Topic 81 通信服务 Communication Service

 Topic 82 文件服务 Secretary Service

 Topic 83 网络和电子邮件服务 Internet and Email Service

 Topic 84 邮政服务 Mail Service

 Topic 85 收发传真 Sending and Distributing Fax

 Topic 86 翻译服务 Interpreting Service

 Topic 87 旅游信息服务 Tourism Service

Recreation and Entertainment Department 康乐中心

 Topic 88 介绍设施 Introducing Gym Facilities

 Topic 89 健身房服务 At the Gym

 Topic 90 游泳锻炼 Swimming

 Topic 91 娱乐活动 Recreation

 Topic 92 美容 Facial Beauty

 Topic 93 美发 Hairdressing

 Topic 94 网吧服务 Net-bar Service

 Topic 95 桑拿和按摩 Sauna and Massage

Shopping Center 购物中心

 Topic 96 在日用品店 At the Daily Necessities Store

 Topic 97 在礼品店 At the Gift Shop

 Topic 98 在化妆品店 At the Cosmeics Shop

 Topic 99 在特色食品店 At the Store for Special Food

 Topic 100 在药店 At the Pharmacy

附录 Appendix

 附录A　酒店主要部门一览表

 附录B　酒店主要职位一览表

 附录C　酒店标志文字一览表

 附录D　酒店常用物品一览表

 附录E　西餐主要菜名一览表

 附录F　中餐主要菜名一览表

 附录G　世界知名酒店集团