Chapter 1 Daily Communication日常沟通
Greeting问候
Introducing介绍
Congratulation祝贺
Praise赞美
Thanks感谢
Apologies道歉
Suggestions建议
Saying Goodbye道别
Agreement同意
Capability能力
Help求助
Chapter 2 Mood情感表达
Like and Hate喜欢与厌恶
Happy and Sad高兴与悲伤
Sympathy and Encouragement同情与鼓励
Worry and Fear担心与恐惧
Assurance and Doubt肯定与怀疑
Hope and Disappointment希望与失望
Surprise惊奇
Complaints抱怨
Comfort安慰
Chapter 3 Telephone Calls电话礼仪
Calling and Receiving接打电话
Waiting for Returning等候电话
Transferring Telephone转接电话
Dial Wong Number打错电话
Bad Connection or Busy Line线路不通
Leaving Messages电话留言
Reservation Calls电话预约
Emergency Calls紧急电话
Chapter 4 Etiquette of Formal Occasions礼仪场合
The Etiquette of Banquet宴会礼仪
The Etiquette of Dancing Party舞会礼仪
The Etiquette of Wedding婚礼礼仪
The Etiquette of Funeral葬礼礼仪
The Etiquette of Meeting会议礼仪
The Etiquette of Wine Party酒会礼仪
Festival Etiquette节日礼仪
Chapter 5 Topics for Leisure闲聊话题
Talking about Art谈论艺术
Talking about Weather谈论天气
Talking about Health谈论健康
Talking about Sports谈论体育
Talking about Work谈论工作
Talking about Family谈论家庭
Talking about Hobbies谈论爱好
Talking about Environment谈论环境