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书名 饭店实用英语(普通高等教育旅游与饭店管理专业系列规划教材)
分类 教育考试-外语学习-英语
作者 刘堂
出版社 西安交通大学出版社
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简介
目录

Unit1 An Introduction to Hotel Industry

 Passages

 Text A

 Text B

 Conversations

 Conversation 1: Taking a Reservation by Phone

 Conversation 2: Revising a Reservation

 Conversation 3: Suggesting Alternative Accommodation

 Conversation 4: The Guest's Experience: Meeting a Hotel Representative at the Airport

Unit2 Front Office Operation

 Passages

 Text A

 Text B

 Conversations

 Conversation 1: Introducing Hotel Services

 Conversation 2: Welcoming a Guest (1): with a Reservation

 Conversation 3: Welcoming a Guest (2): without a Reservation

 Conversation 4: Giving Directions to the Destination

 Conversation 5: Filling out a Registration Form

 Conversation 6: Escorting a Guest to a Room

 Conversation 7: Orienting a Guest to a Room

 Conversation 8. Extending a Stay

 Conversation 9: On a Company Account 

 Conversation 10: Checking in a Large Tour Group

Unit3 Hotel Services

 Passages

 Text A

 Text B

 Conversations

 Conversation 1: Helping a Guest Ship a Parcel

 Conversation 2: Parking a Guest's Car

 Conversation 3: The Hotel Laundry Service

 Conversation 4: Help a Guest with Tour Package

 Conversation 5: Housekeeping (1): Dealing with Damage in a Room

 Conversation 6: Housekeeping (2): Bringing Extra Amenities to the Room

 Conversation 7: Housekeeping (3): Cleaning a Room

 Conversation 8: Room Services (1): Taking an Order

 Conversation 9: Room Services (2): Delivering an Order

 Conversation 10: Taking Messages for a Guest

 Conversation 11: Serving Guests in a Restaurant

 Conversation 12: The Guest's Experience: Signing for Drinks and Snacks

 Conversation 13: Using the Business Center

 Conversation 14: In-room Entertainment

 Conversation 15: Using a Family Pool

 Conversation 16: Using the Fitness Center

 Conversation 17: At the Executive Lounge

Unit4 The Restaurant

 Passages

 Text A

 Text B

 Conversations

 Conversation 1: Taking a Restaurant Reservation by Phone

 Conversation 2: Accommodating Guests Who Have No Reservation

 Conversation 3: Explaining that No Table is Available

 Conversation 4: Seating Guests

 Conversation 5: Taking a Beverage Order and Serving Beverage

 Conversation 6: Taking a Meal Order

 Conversation 7: Serving Food

 Conversation 8: Serving Wine

 Conversation 9: Taking Dissert and Coffee Orders

 Conversation 10: Taking Payment at the Table

 Conversation 11: Taking Payment at a Register (1): a Satisfied Customer

 Conversation 12: Taking Payment at a Register (2): a Dissatisfied Customer

Unit5 Concierge Services

Unit6 Dealing with Problems

Unit7 Checking Out

附录

内容推荐

刘堂编著的《饭店实用英语(普通高等教育旅游与饭店管理专业系列规划教材)》在内容和结构编写上精心安排。全书共有七个单元。第1单元:饭店业概况:第2单元:前台操作;第3单元:酒店服务;第4单元:餐厅;第5单元:礼宾服务;第6单元:处理问题:第7单元:退房。每个单元由四部分构成:课文A、B;课文练习A、B;对话;对话练习A、B。

本书在编写过程中作了大胆的创新,主要表现了以下几个特色。首先,参加编写教材的教师全部是教学岗位上长期从事本课程教学的一线教师。这些教师全部是硕士以上学位,他们既精通酒店专业知识,又精通英语语言。其次,编写本书的过程体现了以学生学习为中心的新教学理念。整本书编写过程中挑选了多所不同高等院校的酒店管理专业学生参与其中,让他们提供编写建议和方案,以做到适合学生学习的体例和内容。再次,编写的内容注重以行业为中心。参编人员亲自走访星级宾馆各部门,了解情况,与员工交谈,获得第一手材料,编写中不断听取他们意见,反复修改。最后,本书参考了国内外大量同类教材的编写体例和内容以及网络资料,使得本书全面贴近时代,与国际接轨。

《饭店实用英语(普通高等教育旅游与饭店管理专业系列规划教材)》的使用适合中、高等职业院校和高等学院专科和本科低年级旅游和酒店管理类学生使用,同时,也适用旅游和酒店工作人员自学。

编辑推荐

刘堂编著的《饭店实用英语(普通高等教育旅游与饭店管理专业系列规划教材)》系统全面的介绍了饭店常用英语知识,本书适合中、高等职业院校和高等学院专科和本科低年级旅游和酒店管理类学生使用,同时,也适用旅游和酒店工作人员自学。

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