冯修文编著的《职业秘书英语(附光盘)》是人力资源和社会保障部“十一五”重点课题《技能人才职业导向式培训模式标准研究(项目编号：LA2007—10)》高职文秘专业子课题的研究成果。

本书旨在培养文秘专业学生的职业英语能力和探索实践教学。在内容设计上从学生的就业出发，由浅人深，重点突出秘书职业英语口语和写作能力的培养。基础英语知识与秘书职业英语知识有机结合，充分考虑到高职学生的英语基础知识水平，注重知识点的延伸与衔接，并且有归纳有总结。特别是知识点的注释，力求详尽而突出重点，紧密结合学生的工作所需，努力做到让学生“学则会，会则用，用则通”。

冯修文编著的《职业秘书英语(附光盘)》在内容设计上从学生的就业出发，分秘书的职业技能和职业能力两大部分，突出职业秘书工作中与经济活动相关的商务知识的重要性；在体例设置上力求从听说读写等方面培养和提高学生的职业秘书英语综合应用能力，这是《职业秘书英语(附光盘)》的一大特色。同时，本书还特别关注在商务活动中的文化差异。在涉外工作交往中，文秘从业人员不仅要有扎实的语言基本功，更要具备与语言相关的文化知识。因此，本书特别安排文化链接内容，弥补高职学生中西文化知识的缺失，为文秘专业学生未来职业生涯的成长助一臂之力，这是本书的另一独创特色。除了高职院校的在校生可以使用本教材外，在职文秘人员、商务从业人员也可以将之作为在职进修教材。

职业技能篇

(Professional Skills)

Chapter I Receiving and Seeing off Visitors(迎来送往)／3

Section One Receiving Visitors(接待客人)／3

Section Two Offering Accommodations(安排食宿)／10

Section Three Making Schedules(日程安排) ／18

Section Four Seeing off Clients(送别客人)／24

ChapterⅡTelephone Etiquettes(电话礼仪)／31

Section One Making Phone Calls(打电话)／31

Soction Two Transferring Phone Calls(转接电话)／37

Section Three Taking Messages(电话留言)／43

Section Four Wrong Number(打错电话) ／49

ChapterⅢ Interpersonal Relations(人际关系) ／ 56

Section One Getting along with Boss(与上司相处)／56

Section Two Getting along with Colleagues(与同事相处)／63

Section Three Expressing Thanks(表示感谢)／69

Section Four Expressing Apology(表示歉意)／75

ChapterⅣ Communication(交流沟通) ／82

Section One Inviting a Client(邀请客户)／82

Section Two Declining a Client(谢绝客户)／90

Section Three Handling Complaints(处理投诉)／97

Section Four Coordination among the Departments(部门协调)／105

Chapter Ⅴ Conference Work(会务工作)／113

Section One Services before Conferences(会前准备)／113

Section Two Services during Conferences(会中服务)／120

Section Three Post-Conference Follow-ups(总结工作) ／ 127

Section Four Activities Arrangement after Conferences(会后活动)／133

ChapterⅥ Arranging Activities(活动安排) ／ 140

Section One Business Trips(商务差旅)／140

Section Two Visiting and Inspecting(参观考察)／146

Section Three Inviting Clients for Dinner(宴请客人)／152

Section Four Attending a Ceremony(出席庆典)／158

文书写作篇

(Document Writing)

Chapter Ⅶ Daily Documents(事务文书)／167

Section One Note(便条) ／167

Section Two Notice(通知)／171

Section Three Announcement(启事) ／176

Section Four Request(请示) ／181

Section Five Report(报告) ／186

ChapterⅧ Ceremonial Documents(礼仪文书)／192

Section One Letters of Thanks(感谢信) ／1 92

Section Two Letters of Congratulations(祝贺信) ／196

Section Three Letters of Apology(道歉信)／201

Section Four Reference Letters(推荐信) ／205

Section Five Letters of Introduction(介绍信) ／21 1

ChapterⅨ Conference Documents(会议文书)／218

Section One Meeting Invitation(会议邀请)／218

Section Two Meeting Agenda(会议Et程)／223

Section Three Meeting Minutes(会议纪要)／227

Section Four Information Feedback(信息反馈)／233

Section Five Post-Conference Travel(会后旅游)／238

Chapter Ⅹ Business Documents(商务文书)／243

Section One Establishing Business Relations(建立贸易关系)／243

Section Two Becoming an Agent(代理) ／247

Section Three Terms of Payment(付款方式)／253

Section Four Conclusion of Business(达成交易)／258

Section Five Insurance and Shipment(保险与托运) ／264

Bibliography(参考文献)／271