作为高职高专教材，为了方便教学和学生自主学习，《商务英语函电》每个章节前都有外贸业务简介和岗位要求，每个章节所选用信函中的重点、难点和例句都加有英汉注释，除了课后的词汇练习、句子结构练习和信函翻译、撰写练习，我们还在每个章节后面选用。了外贸业务的各种单据和实训材料供学生操练，本书还配有习题答案。本书由黄荔青任主编，方迎扬任副主编。

前言

Chapter 1 Structure and Format of Business Letters

Chapter 2 Establishing Business Relations

 Brief Introduction

 Lesson 1 Developing Client Base

 Lesson 2 Request for Establishment of Business Relations

(A) A Letter from an Importer

(B) A Reply to the Above

 Lesson 3 Transferring Business Relations

 Lesson 4 Credit Enquiries

(A) Credit Enquiries

(B) A Reply to the Above

 Skill Training for Establishing Business Relations

Chapter 3 Enquiries, Offers and Counter-offers

 Brief Introduction

 Lesson 5 First Enquiry

(A) A First Enquiry

(B) A Reply to the Above Letter

 Lesson 6 Specific Enquiry

(A) A Specific Enquiry

(B) A Reply to the Specific Enquiry

 Lesson 7 Offers

(A) A Firm Offer for Men's Shirts and Men's Jackets

(B) A Non-firm Offer for Tablecloths

 Lesson 8 Counter-offers

(A) Asking for Price Reduction

( B ) Declining Counter-offer

(C) Accepting Counter-offer

 Skill Training for Enquiries, Offers and Counter-offers

Chapter 4 Orders

 Brief Introduction

 Lesson 9 An Order

(A) An Order for Evening Wear

(B) A Reply

 Lesson 10 Declining an Order

(A) Declining an Order

( B ) Offering Substitutes

 Lesson 11 Conclusion of Business

(A) Sending an S/C

(B) Counter-signature

 Skill Training for Orders

Chapter 5 Payment

 Brief Introduction

 Lesson 12 Asking for D/P Payment

 Lesson 13 D/P Payment

(A) Declining D/P Payment

(B) Accepting D/P Payment

 Lesson 14 Payment

(A) Asking for Payment

(B) Demanding Overdue Payment

 Skill Training for Payment

Chapter 6 L/C Establishment, Extension and Amendment

 Brief Introduction

 Lesson 15 Establishment of L/C

(A) Urging Establishment of L/C

(B) A Reply

 Lesson 16 Asking for Extension of the L/C

 Lesson 17 Asking for Amendment to the L/C

 Skill Training for L/C Establishment, Extension and Amendment

Chapter 7 Packing and Shipment

 Brief Introduction

 Lesson 18 Packing Requirements

 Lesson 19 Changing Packing Requirement

 Lesson 20 Shipment

(A) Urging Shipment

( B ) A Reply

 Lesson 21 Transshipment and Partial Shipments

(A) Asking for Transshipment and Partial Shipments

(B) A Reply

 Lesson 22 Information on Container Service

 Skill Training for Packing and Shipment

Chapter 8 Insurance

 Brief Introduction

 Lesson 23 About Insurance

 Lesson 24 Insurance Advising

(A) Insurance Advising ( 1 )

(B) Insurance Advising (2)

 Lesson 25 Covering Insurance and Insurance Clause

(A) Open Policy

(B) Insurance Clause

 Skill Training for Insurance

Chapter 9 Claims

 Brief Introduction

 Lesson 26 Claims

(A) The Claim for Short-shipment

(B) Declining the Claim

 Lesson 27 Claim for Poor Packing

 Lesson 28 Claim for Short-delivery

 Skill Training for Claims

Chapter 10 Agency

 Brief Introduction

 Lesson 29 Sole Agency

(A) Applications for Sole Agency

(B) An Unfavorable Reply

 Lesson 30 A Favorable Reply to the Request for Sole Agency

 Lesson 31 Sole Agency Agreement

 Skill Training for Agency

Appendix Some Useful Documents

References