本书根据空中乘务工作的基本流程,分成22个单元(学习情景),各个单元紧密衔接,图文并茂且内容翔实,基本涵盖了乘务员客舱服务的所有流程。其中包括航前准备、乘客登机、起飞前、乘客舒适、客舱餐饮服务、客舱娱乐服务、免税品售卖、客舱应急程序、乘客答疑、降落前及降落后等主要环节。
本书供有兴趣的读者阅读。
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书名 | 民航客舱服务实用英语(国家级示范性高等院校精品规划教材) |
分类 | 教育考试-外语学习-英语 |
作者 | 黄华 |
出版社 | 天津大学出版社 |
下载 | ![]() |
简介 | 编辑推荐 本书根据空中乘务工作的基本流程,分成22个单元(学习情景),各个单元紧密衔接,图文并茂且内容翔实,基本涵盖了乘务员客舱服务的所有流程。其中包括航前准备、乘客登机、起飞前、乘客舒适、客舱餐饮服务、客舱娱乐服务、免税品售卖、客舱应急程序、乘客答疑、降落前及降落后等主要环节。 本书供有兴趣的读者阅读。 目录 Unit 1 Preflight Briefing / 1 Part One Proper Terms / 1 Part Two Dialogues / 2 Part Three Announcements / 5 Part Four Supplementary Reading / 6 Part Five Having Some Fun / 7 Unit 2 Preflight Check / 8 Part One Proper Terms / 8 Part Two Dialogues / 9 Part Three Announcements / 13 Part Four Supplementary Reading / 13 Part Five Having Some Fun / 14 Unit 3 Boarding & Greetings / 16 Part One Proper Terms / 16 Part Two Dialogues / 16 Part Three Announcements / 20 Part Four Supplementary Reading / 21 Part Five Having Some Fun / 22 Unit 4 Before Take-off Ⅰ / 24 Part One Proper Terms / 24 Part Two Dialogues / 24 Part Three Announcements / 28 Part Four Supplementary Reading / 29 Part Five Having Some Fun / 31 Unit 5 Before Take-off Ⅱ / 32 Part One Proper Terms / 32 Part Two Dialogues / 32 Part Three Announcements / 36 Part Four Supplementary Reading / 37 Part Five Having Some Fun / 38 Unit 6 Before Take-off Ⅲ / 39 Part One Proper Terms / 39 Part Two Dialogues / 39 Part Three Announcements / 44 Part Four Supplementary Reading / 45 Part Five Having Some Fun / 46 Unit 7 Passenger Comfort / 47 Part One Proper Terms / 47 Part Two Dialogues / 47 Part Three Announcements / 51 Part Four Supplementary Reading / 52 Part Five Having Some Fun / 54 Unit 8 Beverage Service / 55 Part One Proper Terms / 55 Part Two Dialogues / 56 Part Three Announcements / 60 Part Four Supplementary Reading / 60 Part Five Having Some Fun / 62 Unit 9 Meal Service I / 63 Part One Proper Terms / 63 Part Two Dialogues / 63 Part Three Announcements / 67 Part Four Supplementary Reading / 68 Part Five Having Some Fun / 69 Unit 10 Meal Service Ⅱ / 71 Part One Proper Terms / 71 Part Two Dialogues / 71 Part Three Announcements / 76 Part Four Supplementary Reading / 77 Part Five Having Some Fun / 78 Unit 11 Entertainment Service / 79 Part One Proper Terms / 79 Part Two Dialogues / 79 Part Three Announcements / 84 Part Four Supplementary Reading / 85 Part Five Having Some Fun / 86 Unit 12 Duty-free Sales / 87 Part One Proper Terms / 87 Part Two Dialogues / 87 Part Three Announcements / 92 Part Four Supplementary Reading / 93 Part Five Having Some Fun / 94 Unit 13 First Aid / 96 Part One Proper Terms / 96 Part Two Dialogues / 97 Part Three Announcements / 101 Part Four Supplementary Reading / 102 Part Five Having Some Fun / 103 Unit 14 Safety & Emergency I / 105 Part One Proper Terms / 105 Part Two Dialogues / 106 Part Three Announcements / 109 Part Four Supplementary Reading / 110 Part Five Having Some Fun / 111 Unit 15 Safety & Emergency H / 112 Part One Proper Terms / 112 Part Two Dialogues / 113 Part Three Announcements / 116 Part Four Supplementary Reading / 117 Part Five Having Some Fun / 118 Unit 16 Delay / 119 Part One Proper Terms / 119 Part Two Dialogues / 119 Part Three Announcements / 124 Part Four Supplementary Reading / 125 Part Five Having Some Fun / 127 Unit 17 Diversion & Transfer / 129 Part One Proper Terms / 129 Part Two Dialogues / 130 Part Three Announcements / 135 Part Four Supplementary Reading / 136 Part Five Having Some Fun / 137 Unit 18 Turbulence / 138 Part One Proper Terms / 138 Part Two Dialogues / 138 Part Three Announcements / 142 Part Four Supplementary Reading / 143 Part Five Having Some Fun / 145 Unit 19 Enquiries Ⅰ / 146 Part One Proper Terms / 146 Part Two Dialogues / 146 Part Three Announcements / 150 Part Four Supplementary Reading / 151 Part Five Having Some Fun / 152 Unit 20 Enquiries Ⅱ / 153 Part One Proper Terms / 153 Part Two Dialogues / 153 Part Three Announcements / 157 Part Four Supplementary Reading / 158 Part Five Having Some Fun / 159 Unit 21 Ere-landing Check / 161 Part One Proper Terms / 161 Part Two Dialogues / 161 Part Three Announcements / 165 Part Four Supplementary Reading / 165 Part Five Having Some Fun / 167 Unit 22 After Landing / 168 Part One Proper Terms / 168 Part Two Dialogues / 168 Part Three Announcements / 171 Part Four Supplementary Reading / 172 Part Five Having Some Fun / 173 Appendix / 175 References / 188 |
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