第一部分 书信格式(Layout of a Business Letter in English)
第二部分 商务信函(Business Letters)
Chapter 1 Enquiries查询信
Chapter 2 Replies to Enquiries回复查询信
Chapter 3 Sales Correspondence促销信
Chapter 4 Quotation/Offer报价信
Chapter 5 Counter-offer还价信
Chapter 6 Orders订购信
Chapter 7 Accepting Orders接受订购信
Chapter 8 Canceling Orders取消订购信
Chapter 9 Payment Demands催款信
Chapter 10 Payment付款信
Chapter 11 Letter of Credit,L/G信用证
Chapter 12 Complaints投诉信
Chapter 13 Claims索赔
Chapter 14 Replies to Complaints/claims答复投诉/索赔信
Chapter 15 Shipment货运
Chapter 16 Insurance保险
Chapter 17 Requests for References查证信
Chapter 18 References证明信