本书参考多本国内外相关酒店管理教材，根据酒店业的运营特点，酒店的组织结构形式以及各部门管理经营的特色，采用专章形式进行全面、详尽的分析与论述，全面介绍了现代酒店业管理的各个层面，为读者提供了实用的酒店管理知识和地道的英文。

全书共由十二章构成。前三章为基础理论知识部分，着重介绍了酒店业发展历史、运营特色、以及酒店业的组织结构形式。第四章到第十一章分章阐述了酒店各部门的运作流程和具体的管理内容。第十二章从管理者的角度讲述了酒店管理的方法和策略。为巩固所学内容，本书针对课文内容设计了各种题型练习，如简答，讨论，案例分析等。此外，部分课文后面提供了针对课文内容的翻译以及口语练习题，供学习者提高英语应用能力之用。

本书适用于高校旅游或酒店英语专业学生使用，也可作为酒店管理者的参考书籍。

Chapter 1 General Introduction to Hotel Industry

   1. 1 The History of the Hospitality Industry

   1.2 The Hospitality Industry

   1.3 Types of Hotels

Chapter 2 Corporate Structures and Concepts of Operation

   2. 1 Corporate Structures

   2.2 Contract Forms

Chapter 3 Organizational Structure

   3. 1 Job Specialization

   3. 2 The Organization of a Lodging Establishment

   3. 3 Patterns of Authority

   3. 4 Span of Control

   3. 5 The Hotel Staffing System

   3. 6 Career Paths and Opportunities

Chapter 4 The Front Office

   4. 1 Organization

   4.2 Reservations

   4.3 Registration

   4. 4 Guest Services

   4.5 Telecommunications

   4. 6 Night Audit

Chapter 5 Housekeeping

    5. 1 The Role of the Housekeeping Department

   5. 2 Staffing the Department

   5.3 Managing Housekeeping

   5.4 Facility Care and Cleaning

   5. 5 Laundry

Chapter 6 Food and Beverage

   6. 1 Structure and Staffing of the Food and Beverage

      Department

   6. 2 Room Service Operations

   6.3 Banquet Operations

   6. 4 Convention Services

Chapter 7 Sales and Marketing

   7. 1 Sales and Marketing Department

   7.2 The Sales Staff

   7. 3 Characteristics of a Successful Sales Department

   7.4 Marketing

   7. 5 Sales

Chapter 8 Human Resources

   8. 1 Introduction to Human Resource Department

   8.2 Functions of the Human Resources Department

Chapter 9 Accounting and Controls

   9. 1 Accounting

   9. 2 Income control

   9.3 Budgeting

   9.4 Financial Statements: Structure and Analysis

Chapter 10 Engineering Department

   10. 1 Introduction to Engineering Department

   10.2 Staffing the Department

   10.3 Major Responsibilities

   10. 4 Various Issues in Engineering

Chapter 11 Safety and Property Security

   11. 1 Director of Security

   11.2 Security Planning

   11.3 Emergency Plans

   11.4 Safety

   11.5 Hotel Inspection

   11.6 Accident Investigation

Chapter 12 Leadership and Management

   12. 1 Leadership

   12.2 Management

   12. 3 General Manager

Glossary

Appendix

Bibliography