Chapter 1 Basic Knowledge and Layout of a Business Letter
Chapter 2 Establishing Business Relations
Task 1 Establishment of Business Relations
Task 2 Credit & Status Enquiries
Chapter 3 Enquiry and Reply
Task 1 Making an Enquiry
Task 2 Reply to an Enquiry
Chapter 4 Offer and Counter-offer
Task 1 Making an Offer
Task 2 Making a Counter-offer
Chapter 5 Conclusion of Business
Task 1 Placing an Order
Task 2 Accepting an Order
Task 3 Declining an Order
Chapter 6 Terms of Payment
Task 1 Negotiating Payment Terms
Task 2 Urging & Advising Establishment of an L/C
Task 3 Requesting to Amend an L/C
Chapter 7 Packing
Task 1 Informing Packing Requirements
Task 2 Reply to Packing Issues
Chapter 8 Shipment
Task 1 Giving Shipping Instructions
Task 2 Urging a Timely Shipment
Task 3 Giving Shipping Advice
Task 4 Asking for an Amendment to Shipment Clause
Chapter 9 Insurance
Task 1 Requesting the Exporter to Cover Insurance
Task 2 Type of Coverage Adopted
Task 3 Reply to the Letter Requesting Excessive Insurance
Chapter 10 Complaint and Claim
Task 1 Making Complaints or Claims
Task 2 Reply to Complaints and Claims
Chapter 11 Fax & E-mail
附录 外贸函电常用词汇
参考文献