Preface
How to Use the Book
Acknowledgements
Hotel
Hotel English
Etiquette
Unit One Front Desk Services & Etiquette
Unit Two Housekeeping Services & Etiquette
Unit Three Restaurant Services and Etiquette
Unit Four Laundry Services and Etiquette
Unit Five Souvenir Store Services and Etiquette
Unit Six Recreation & Fitness Center Services and Etiquette
Unit Seven Business Center Services and Etiquette
Unit Eight Tourism Desk Services and Etiquette
Hotel English & Etiquette is a training course. It is written for trainees who want to study and practise hotel service and etiquette. It contains eight instructional units. Each unit has four supporting parts.
Firstly, Brain Storm 1 presents information and ideas about the service of the related hotel section. The goal of this part is to prepare trainees to learn about the concepts of hotel services. Secondly, Brain Storm 2 presents the statement related to the etiquette required in the service of each hotel section. The goal of this part is to remind and encourage trainees to see the significance of manners and attitude in the hotel services. Thirdly, Practical Conversations provide situational dialogues in each hotel section. The conversations prepare trainees to practise and improve the skill in serving people in English...
本书共分8个单元, 内容包括前台服务与礼仪、家务服务与礼仪、餐厅服务与礼仪、行李服务与礼仪、纪念品商店服务与礼仪、康乐健身中心服务与礼仪、商务中心服务与礼仪、旅游服务台服务与礼仪等。
