本书的编写核心理念是“实用”，书中尽量保证所选词汇和句子的简洁、易懂，并且对关键词和短语进行细致分析，保证读者能够实现“学中用，用中学”，真正掌握相关词汇和短语的用法。本书以其广泛的场景、多样的话题、海量的对话，让您全情投入生活、社交英语的世界。你一定清楚，口语交流是人际交往中至关重要的环节。身临其境的口语情景，将会让你看到，英语社交圈的人都是这样说话的。

Part 1人力资源管理 Human Resources Management

 Unit 1 求职信息 Job-hunting Information

 Unit 2 面试准备Preparing for an Interview

 Unit 3 服装仪容Grooming

 Unit 4 约定面试 Making an Appointment for Interview

 Unit 5 开场白 Opening Remarks

 Unit 6 自我介绍Self-introduction

 Unit 7 家庭情况Family Information

 Unit 8 教育背景Education Background

 Unit 9求职原因Reasons for Application

 Unit 10 工作经验Work Experience

 Unit 11 语言水平Language Proficiency

 Unit 12 其他技能Other Skills

 Unit 13 业余爱好Hobbies

 Unit 14 品质、个性Personality and Character

 Unit 15 优缺点Strengths and Weaknesses

 Unit 16 工作需求Working Requirement

 Unit 17 关于公司About the Company

 Unit 18 关于薪水About Salary

 Unit 19 长期目标Long-term Goals

 Unit 20 有何问题Any Questions

 Unit 21 结束面试Ending the Interview

 Unit 22 签订合同Signing a Contract

 Unit 23 工作培训Work Training

 Unit 24 日常办公事务Daily Office Routine

 Unit 25 工作换班Work Shift

 Unit 26 加班加点Working Overtime

 Unit 27 申请休假Asking for Leave

 Unit 28 上班迟到Late for Work

 Unit 29 工作失误Working Faults

 Unit 30 工作压力Working Pressure

 Unit 31 调换部门Transferring Department

 Unit 32 年终考核Bonus and Performance Review

 Unit 33 奖励员工Employee Rewards

 Unit 34 汇报工作Reporting

 Unit 35 提交辞呈Giving Notice of Resignation

 Unit 36 挽留员工Persuade the Employee

 Unit 37 解雇员工Firing an Employee

 Unit 38 失业危机Unemployment Crisis

 Unit 39 电话查询Telephone Inquiry

Part 2商务交际Business Communications

 Unit 40. 打错电话Calling a Wrong Number

 Unit 41. 电话转接Calling a Switchboard

 Unit 42. 留言事宜Leaving a Message

 Unit 43. 电话故障Bad Connections

 Unit 44. 国际长途International Call

 Unit 45 安排约会Arranging an Appointment

 Unit 46 推迟约会Putting off an Appointment

 Unit 47 取消约会Cancelling an Appointment

 Unit 48 拜访客户Visiting Clients

 Unit 49 商务接待Reception

 Unit 50 参观工厂Visiting Factories

 Unit 51 公司介绍Introduction of the Company

 Unit 52 商务会餐Business Meals

 Unit 53 安排活动Arranging Activities

 Unit 54 礼尚往来Presenting Gifts

 Unit 55 送别客户Seeing off Customers

Part 3商业实务Practical Operation

 Unit 56 建立贸易关系Establishing Trade Relations

 Unit 57 询盘Inquiry

 Unit 58 报盘Offer

 Unit 59 还盘Counter-offer

 Unit 60 接受和成交Acceptance and Conclusion of Business

 Unit 61 订货Ordering Goods

 Unit 62 缺货Lack of Goods

 Unit 63 订货数量Quantity of the Order

 Unit 64 货物质量Quality of Goods

 Unit 65 资信调查Credit Inquiry

 Unit 66 包装方式Mode of Packing

 Unit 67 包装说明Packing Instruction

 Unit 68 装运方式Ways of Shipment

 Unit 69 装运期限Date of Shipment

 Unit 70 租船、订舱Chartering a Vessel and

 Booking Shipping Space

 Unit 71 卸货港Unloading Port

 Unit 72 汇付Remittance

 Unit 73 托收Collection

 Unit 74 信用证Letter of Credit

 Unit 75 分期付款Installment

 Unit 76 保险险别Insurance Coverage

 Unit 77 保险费率Insurance Rate

 Unit 78 签订合同Signing a Contract

 Unit 79 修改合同Revision of a Contract

 Unit 80 违约Breach of a Contract

 Unit 81 商品检验Commodity Inspection

 Unit 82 海关检验Customs Examination

 Unit 83 关税Customs Duty

 Unit 84 质量投诉Complaints about Quality

 Unit 85 短重投诉Camplaints about Short Quantity

 Unit 86 错发货物Wrong Shipment

 Unit 87 索赔Claims

 Unit 88 诉诸仲裁Arbitration

Part 4商业衍生环节Deriving Sectors of Business

 Unit 89 佣金Commission

 Unit 90 商标Trademark

 Unit 91 招标Bidding

 Unit 92 投标Tender

 Unit 93 专利Patent

 Unit 94 合资企业Joint Venture

 Unit 95 补偿贸易Compensation Trade

 Unit 96 技术转让Technology Transfer

 Unit 97 加工业务Processing Business

 Unit 98 装配业务Assembling Business

 Unit 99 融资Financing

Part 5 商务会议Business Conferences

 Unit 100 会议筹备Preparing for a Meeting

 Unit 101 会议开始Beginning the Meeting

 Unit 102 会议议程Agenda

 Unit 103 发表意见Opinions

 Unit 104 总结闭会Summarization and Adjournment

Part 6公司运作 Company Operation

 Unit 105 竞争Competition (0)

 Unit 106 合作关系Partnership

 Unit 107 新产品发布会Product Launch

 Unit 108记者招待会Press Conference

 Unit 109 公司财务Financial Affairs

 Unit 110 公司网站Company Website

 Unit 111 福利Welfare

 Unit 112 外贸政策Foreign Trade Policy

Part 7 市场营销Marketing & Sales

 Unit 113 市场调研 Market Research

 Unit 114 目标消费者Target Audience

 Unit 115 登门推销Promotion by Salesperson

 Unit 116 广告运作Advertising Campaign

 Unit 117 选择媒体Choosing Media

 Unit 118 广告细节Details of an Advertisement

 Unit 119 促销活动Promotional Events

 Unit 120 贸易展览Trade Shows

 Unit 121 准备展会Preparing for a Trade Show

 Unit 122 产品演示Product Demonstrations

 Unit 123 售后服务After-sale Service

 Unit 124 销售代理商Sales Agent

 Unit 125 申请代理Application of Being an Agent

 Unit 126 指定代理Appointing an Agent

Part 8 电子商务E-commerce

 Unit 127 网上购物Shopping Online

 Unit 128 网上找客户Looking for Customers Online

 Unit 129 网络营销E-marketing

 Unit 130 电子邮件E-mail

 Unit 131 网上银行E-bank

 Unit 132 网上拍卖Online Auction

 Unit 133 网上炒股Online Stock

Part 9客户关系管理Customer Relationship Management

 Unit 134 顾客投诉Customer Complaint

 Unit 135 向经理投诉Complaining to the Manager

 Unit 136 处理投诉Dealing with Complaints

 Unit 137 公共关系Public Relations

 Unit 138 公司纪念品Company Gifts

 Unit 139 商业信函Business Letters

 Unit 140 信函附件Enclosure

Part 10 商务旅行Business Trip

 Unit 141 关于护照About Passport

 Unit 142 申请签证Applying for a Visa

 Unit 143 订飞机票Booking a Plane Ticket

 Unit 144 安全检查Security Check

 Unit 145 行李托运Checking Luggage

 Unit 146 登机Getting Aboard

 Unit 147 在飞机上On the Plane

 Unit 148 转机Transit

 Unit 149 过海关Passing the Customs

 Unit 150 买火车票Buying a Train Ticket

 Unit 151 问路Asking the Way

 Unit 152 乘公交车By Bus

 Unit 153 乘船By Ship

 Unit 154 乘地铁By Subway

 Unit 155 乘出租车Taking a Taxi (0)

 Unit 156 订房间Reserving a Room

 Unit 157 入住登记Checking in

 Unit 158 电话叫醒Wake-up Call

 Unit 159 送洗衣物Laundry

 Unit 160 维修服务Maintenance(0)

 Unit 161 账单错误Bill Mistake

 Unit 162 结账退房Checking out

 Unit 163 餐厅订位Booking a Table

 Unit 164 在餐馆At the Restaurant

 Unit 165 买纪念品Buying Souvenirs

 Unit 166 参观游览Sightseeing

Part 11银行业务Bank Business

 Unit 167 开立账户Opening an Account

 Unit 168 询问利率Inquiring about Interest Rates

 Unit 169 存款Depositing

 Unit 170 取钱Withdrawing

 Unit 171 询问余额Asking the Balance

 Unit 172 注销账户Closing an Account

 Unit 173 支票兑现Cashing a Check

 Unit 174 外汇汇率The Rate of Exchange

 Unit 175 货币兑换Exchanging Money

 Unit 176 信用卡Credit Card

 Unit 177 租保管箱Renting a Safety Deposit Box

 Unit 178 存折挂失Reporting a Lost Passbook

 Unit 179 投资股市Investing in Stock Market

 Unit 180 流动资金货款Flexible Cash Loan