跨文化交际学是一门在传播学等学科理论的基础上，与人类学、心理学、语言学、文化学以及社会学等相交叉而发展起来的学科。本书提出了一个分析言语交际中关系管理的理论框架，并应用相关学科的研究成果，采用跨学科的视角，对言语行为中的关系管理问题进行了文化对比研究，对跨文化交际中的言语行为进行了语篇分析。

《跨文化交际中的人际关系管理》一书从“礼貌理论”为出发点，提出了一个分析言语交际中关系管理的理论框架，并应用相关学科的研究成果，采用跨学科的视角，对言语行为中的关系管理问题进行了文化对比研究，对跨文化交际中的言语行为进行了语篇分析。全书在理论探讨、实证研究和研究方法三个层面上探讨了如何使用语言来促进、维护或威胁和谐的社会关系这一主题。本书主编Helen Spencer-Oatey博士是关系管理理论研究和文化对交际影响研究的著名专家，目前在英国卢顿大学担任跨文化交际硕士项目的课程主管和英格兰高教拨款委员会e-China的项目经理。

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Acknowledgements

Transcription Conventions

1 Introduction:Language,Culture and Rapport

PART ONE:FUNDAMENTAL CONCEPTUAL ISSUES

2 Rapport Management:A Framework for Analysis

3 Culture as an Explanatory Variable:Problems and Possibilities

PART TWO:CROSS-CULTURAL PRAGMATICS

RESEARCH:EMPIRICAL STUDIES

4 ‘It’s not my fault!':Japanese and English Responses to Unfounded Accusations

5 Responding to Compliments:British and Chinese Evaluative Judgements

6 Telephone Conversations in Greek and German:

Suggestions for Further Reading for Part Two

PART THREE:INTERCULTURAL DISCOURSE:ANALYTIC MODELS AND CONCEPTS

7 Understanding Misunderstanding:A Pragmatic-Discourse Approach to Analysing Mismanaged Rapport in Talk across Cultures

8 Pragmatic Transfer in Intercultural Communication

9 Accommodation Theory:A Conceptual Resource for Intercultural Sociolinguistics

PART FOUR:INTERCULTURAL DISCOURSE:EMPIRICAL STUDIES

10 Argumentation and Resulting Problems in the Negotiation of Rapport in a German-Chinese

11 Negative Assessments in Japanese-American Workplace Interaction

12 Impression Management in East and West German Job Interviews

13 A Problematic Chinese Business Visit to Britain:Issues of Face

Suggestions for Further Reading for Part Four

PART FIVE:METHODOLOGICAL ISSUES

14 Methodogical Issues in Conducting Theory-Based Cross-Cultural Research

15 Data Collection in Pragmatics Research

Index