presents theory, relevant applications, and innovation. The authors continue to place emphasis on six managerial competencies-self-management, strategic action, planning and administration, global awareness, teamwork, and communication-and have carefully woven examples of each into every chapter. The authors chose these six competencies after surveying hundreds of managers in all types and sizes of businesses. The integrated, interactive Self-Assessment helps learners understand and develop their own management potential. This unique focus on competencies, combined with new theories and fresh examples, will engage the readers while applying the content. This text will set the standard for content that merges the concerns of managers, with the managerial competencies that foster excellence.
Part 1 An Overview of Management
CHAPTER 1 MANAGING IN A DYNAMIC ENVIRONMENT
CHAPTER 2 THE EVOLUTION OF MANAGEMENT
Part 2 Managing the Environment
CHAPTER 3 ENVIRONMENTAL FORCES
CHAPTER 4 MANAGING GLOBALLY
CHAPTER 5 ENTREPRENEURSH IP
CHAPTER 6 ETHICS AND CORPORATE SOCIAL RESPONSIBILITY
Part 3 Strategic Decision Making
CHAPTER 7 PLANNING AND STRATEGY
CHAPTER 8 FUNDAMENTALS OF DECISION MAKING
CHAPTER 9 PLANNING AND DECISION AIDS
Part 4 Organizing
CHAPTER 10 FUNDAMENTALS OF ORGANIZATIONAL DESIGN
CHAPTER 11 CONTEMPORARY ORGANIZATION DESIGNS
CHAPTER 12 ORGANIZATIONAL CHANGE AND LEARNING
CHAPTER 13 MANAGING HUMAN RESOURCES
Part 5 Leading
CHAPTER 14 WORK MOTIVATION
CHAPTER 15 DYNAMICS OF LEADERSHIP
CHAPTER 16 ORGANIZATIONAL COMMUNICATION
CHAPTER 17 MANAGING WORK TEAMS
CHAPTER 18 ORGANIZATIONAL CULTURES AND CULTURAL DIVERSITY
Part 6 Controlling and Evaluating
CHAPTER 19 CONTROLLING IN ORGANIZATIONS
CHAPTER 20 INFORMATION MANAGEMENT TECHNOLOGY