这是本由美国哈佛商学院提供版权的关于企业、政府与国际经济的全英文书籍。它主要通过案例教学，案例不仅运用于讨论研究，还作为概念或原理的例子、说明来使用。因此，它在相关领域的书籍中具有很高评价。

Process Fundamentals (9-696-023) 1

Toshiba: Ome Works (9-696-059) 19

Align Technology, Inc. (9-603-058) 37

Project Management Manual (9-697-034)   59

Constructing and Using Process Control Charts (9-686-118) 99

Toyota Motor Manufacturing, U.S.A., Inc. (9-693-019) 117

Southwest Airlines in Baltimore, Supplement (9-602-157) 139

Ford Motor Company: Supply Chain Strategy (9-699-198) 143

Foremostco, Inc. (A) (9-604-017) 153

Digital Equipment Corporation: The EndPoint Model (A) (9-688-059) 165

Jamcracker (9-602-007) 179

Moore Medical Corporation (9-601-142) 199

Cisco Systems, Inc.: Implementing ERP (9-699-022) 221

IDEO Product Development (9-600-143) 241

BMW AG: The Digital Car Project (A) (9-699-044) 263

Chrysler and BMW: Tritec Engine Joint Venture (9-600-004) 285

Workplace Safety at Alcoa (A) (9-692-042) 311

MedSource Technologies (9-603-081) 333