本书是为在北京奥运中接待外宾的相关人员及英语导游从业人员编写的一册新鲜的、实用性极强的英语口语基础学习用书。该书一切从实际出发，紧紧围绕导游工作的基本程序、环节，以场景为基本要素所展开。全书分为准备工作、接站服务、入住饭店、商定活动日程安排、介绍概况、照顾团內游客、参观游览、安排餐饮、关于交通、送站服务和导游俚语等共十六个单元，各单元环环相扣，既有一定逻辑性，又相对独立成章，方便读者理解和查阅。另外，本书还配有听力光盘，可供读者纠正发音、练习听力和跟读模仿。

前言

Unit 1 Making Preparations

 1. This is the group reception office.

 2. Please read the itinerary carefully.

 3. What is the tour code?

 4. When will the flight arrive?

 5. Do I need to make the meal reservation for the group?

 6. Two tourists have canceled their trip.

 7. One has just joined our group.

 8. Can I have the name list of the group?

 9. Who is the tour leader?

 10. Which hotel is the group staying at?

 11. It is a VIP group.

Unit 2 Meeting the Group

 12. Are you the tour leader of the group of twenty-five?

 13. Nice to meet you.

 14. Welcome to China.

 15. I'm your local guide.

 16. I'm on the tour today.

 17. I'm an English-speaking guide.

 18. Please allow me to introduce myself to you.

 19. Let me check the number of people in the group.

 20. Please claim your luggage.

 21. How many pieces of check-in luggage do you have altogether?

 22. Somebody in the group has lost one piece of luggage.

 23. We have to report it to the lost-and-found office.

 ……

Unit 3 Checking in

Unit 4 Going Over the Itinerary

Unit 5 Giving General Information

Unit 6 Taking Care of the Tourists of the Group

Unit 7 Visiting & Sightseeing

Unit 8 Arranging Meals

Unit 9 About Traffic

Unit 10 Talking about Weather

Unit 11 Introducing Chinese Currency

Unit 12 Shopping Tips

Unit 13 Evening and Free Day Activities

Unit 14 Checking out

Unit 15 Seeing the Group Off

Unit 16 Slang in Tour Guiding