The most powerful word in the language is also potentially the most destructive, and for most people is the most difficult to say. Yet when we know how to use it correctly, it has the power to profoundly transform our lives. That word is "No".

In this wise and insightful book, the author of Getting to Yes asserts that, although you may be able to say Yes, you cannot get to the right Yes until you know how to say No.

The most powerful word in the language is also potentially the most destructive, and for most people is the most difficult to say. Yet when we know how to use it correctly, it has the power to profoundly transform our lives. That word is "No".

In this wise and insightful book, the author of Getting to Yes asserts that, although you may be able to say Yes, you cannot get to the right Yes until you know how to say No.

Each of us faces the dilemma at least a dozen times a day of whether and how to say No to a request or demand, inappropriate or abusive behaviours, or simply the status quo. People are concerned about spoiling relationships with bosses, losing the deal with clients or upsetting family members.

The Power of a Positive No provides a simple, proven five-step solution to this everyday dilemma. It offers an innovative framework that will help you use the constructive power of ’No’ in a way that is positive, powerful and productive, not destructive.

Acknowledgments

Author’s Preface: Getting to No  

Introduction: The Great Gift of No

STAGE ONE: PREPARE  

1. Uncover Your Yes 

2. Empower Your No  

3. Respect Your Way to Yes  

STAGE TWO: DELIVER 

4. Express Your Yes  

5. Assert Your No  

6. Propose a Yes  

STAGE THREE: FOLLOW THROUGH  

7. Stay True to Your Yes  

8. Underscore Your No 

9. Negotiate to Yes 

Conclusion: The Marriage of Yes and No

Endnotes 

Index