Teams are the driving force behind strong organizational performance——and managers can play a key role in a team’s ultimate success or failure．How prepared are you to organize and lead team-based work?Are you familiar with the characteris— tics of a successful team?Packed with the advice you need to be more effective as a team sponsor,leader,or member,this book will give you a complete overview of the skills and capabilities you need to excel．

Introduction

  What's Ahead

1 Team Concepts

Understand These First

  Why Teams ?

  Do You Really Need a Team?

  Benefits and Costs

  Making the "TeamVersus No-Team" Decision

  Summing Up

2 Essentials for an Effective Team

The Foundation of Success

  Competence

  A Clear, Common Goal--With Performance Metrics

  Commitment to a Common Goal

  Every Member Contributes--Every Member Benefits

  A Supportive Environment

  Alignment

  Summing Up

5 Forming the Team

The Crew and Its Charter

  Team Sponsor

  Team Leader

  Team Members

  Facilitator

  The Team Charter

  Aligning Behavior Through Rewards

  Summing Up

4 Getting Off on the Right Foot

Important First Steps

  Host a Launch Meeting

  Decide About Decisions

  Plan and Schedule the Work

  Define the Measures of Success

  Develop a Budget

  Create Integrating Mechanisms

  Establish Norms of Behavior

  Summing Up

5 Team Management Challenges

Where Leaders Matter

  The Leader's Role

  Encouraging Team Identity

  Guarding Against Groupthink

  Managing Team Creativity

  Managing Conflict

  Summing Up

6 Operating As a Team

Putting Ideas to Work

  Keeping an Eye on Team Processes

  Winning One Bite at a Time

  Supporting Team Learning

  Evaluating Performance

  Summing Up

7 The Virtual Team

A Collaborative Challenge

  Benefits and Challenges

  Virtual Team Technology

  Managing theVirtual Team

  Coaching the TeamYou Can't See

  Summing Up

8 Becoming a Team Player

Your Most Important Assignment

  Be Open to New Ideas

  Be Open to Different Ways of Working

  Share WhatYou Have

  Seek Alternatives

  Develop Working Relationships with People from

  Different Functions

  Look for Win-Win Solutions

  Only Join Teams Whose GoalsYouValue Highly

  Be a Reliable Teammate

  Be Results-Oriented

  Summing Up

Appendix A: Useful Implementation Tools

Appendix B: A Guide to Effective Coaching

Appendix C: Team Troubleshooting Guide

Notes

Glossary

For Further Reading

Index

About the Subject Adviser

About the Writer