In today's culturally diverse，technology-infused business world，the chances of committing communication missteps in the workplace have skyrocketed．A poorly timed joke，a misread e-mail，Or a fumbled negotiation can severely damage your reputation and effectiveness as a manager．This guide will help you master the principles of business etiquette quickly and thoroughly．

Every day,you probably find yourself wondering how tohandle a communications-related issue regarding busihess etiquette．Some of these issues might seem relatively innocuous-such as“Is this joke appropriate as a starting point for my presentation?”or“Should I use e-mail．a phone call，or a face-to-face meeting to apologize to mymarketing counterpart for not being able to support hisnew proposal?”

Introductlon 

Avoiding Common Etiquette Pitfails

Communication Breakdown

Nine Mistakes Managers Make

Stever Robbins

Say It Straight

Ken O'Quinn

How Strength Becomes a Weakness

Monci JWilliams

Uses and Abuses of Humor in the Office

Constantine von HOfFman

Knowing When to Communicate

When Not to Speak Up in Public

Nick Morgan

HOW Much Intonllation Can You

Really Shave？

Paul Michelman

Debriefing Michael Feiner

Make Conflict Drive Results

Lauren Keller Johnson

Debriefing Lynn Sharp Paine and

E11iot Schrage

Managers，Ethics，and Compliance

Eric McNulty

Choosing the Right Communication Channe

Turn off That Cell Phone!An Interview with Peter Post

  “Can I Apologize by E-Mail?”

David StaufFeT  

Don’t Pushlllat Send Button!

Nick Morgan

Negotiating When Emotions Run High

When Life Gives You Lemons

How to Dea]with Difficult People

Susan Hackley

Staying with No

Holly Weeks

Great Expectations

Max HBazerman

Emotional Strategy

Margaret ANeale

Putting On the Pressure

How to Make Threats in Negotiations

 Adam DGalinsky and Katie ALiljenquist

About the Contributors