As with all research at Gartner,this book is the prodUCt 0f the dedicated work of many people.First we want to thank the many clients we've worked with over the years.We've learned as much from them asthey have learned from US,we're sure.We especially want to thank those who spent a considerable amount of time with US and gave US permission to use their stories to help others:Bert Dumars at Nike.Ken HilJ at General Dynamics,Chris Jones at Qualex,Mark Nelson at IndyMac Bank,Dietmar Reiner at Ontario Power Generation,Grant Reusch at Sun Microsystems,Bob Ridout and Maryann Hollowav at DuPont.and Barbara Scarcella at Thomson.
OUTSOURCING HAS BECOME AN INTEGRALpart of successful business operations.Sosuccessful,in fact,that many executives pursue outsourcing compulsively--putting everything from finance to R&D on the block without careful evaluation,benchmarking,or consideration of future impact on company success.The result:research shows that 50 percent of outsourcing contracts signed during the past three years will fail to meet expectations.
Acknowledgments
INTRODUCTION
Moving Beyond Outsourcing
ONE
A Map to Multisourcing
TWO
Prepare for a Well-Aligned
Sourcing Strategy
THREE
Build Your Sourcing Strategy
FOUR
Govern and Manage Muhisourcing
FIVE
Evaluate and Select Service Providers
SIX
Negotiate Your Contracl
SEVEN
Measure Your Progress
CONCLUSION
The Multisourcing Imperative
Appendix
Notes
lndex
About the Authors